Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312589 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Exton — 436 Creamery Way, Exton PA, 19341

Nov 3, 2025 → Dec 6, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (20 biz days early)
Active: 18 biz days
🕐 Clock stopped: Tech Off Site (Dec 2, 2025)
▶ Clock Running
Status: Created
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
12d
▶ Clock Running
Status: Scheduled
Nov 3 → Nov 20, 2025
12 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Entered
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 12 of ? biz days used
6d
▶ Clock Running
Status: Ready for Scheduling
Nov 20 → Dec 2, 2025
6 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 18 of ? biz days used
Created: Nov 3, 2025 Tech Off Site: Dec 2, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 3 → Nov 3 Created ▶ Running 0 0
Nov 3 → Nov 20 Scheduled ▶ Running 12 12
Nov 20 → Nov 20 Entered ▶ Running 0 12
Nov 20 → Dec 2 Ready for Scheduling ▶ Running 6 18
Dec 2 → Dec 2 Scheduled ▶ Running 0 18
Dec 2 → Dec 2 Tech On Site ▶ Running 0 18
Dispatch 0.0d
Coordinators 19.1d
Field Work 3.3d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
19.1 days
Over SLA
Field Work
3.3 days
Over SLA
Billing
1.4 days
Over SLA
Created: Nov 3, 2025 Due: Dec 31, 2025 Completed: Dec 6, 2025 (25 days early)
📅
21.8 days Total Age
⏱️
12.8d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
17.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Konstantin Barskiy — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 2, 2025
Visit 2 Dec 6, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 121 days old
🚨
Primary Delay 12.8 days stuck in "Scheduled"
⏱️
Total Delay 17.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
12.9d / 2.0d SLA
Ready for Scheduling
6.2d / 1.0d SLA
Tech Off Site
3.3d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.7d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/02/2025 RArnold -Dispatching to Konsta for SN# 100240888 located at US MED in Pa

11/20/2025 RArnold - Removed from Alberto, WO not needed

11/03/2025 RArnold -Dispatching to Alberto for SN#201000153 located at US MED in Allendale NJ

🔧 Work Performed
IMPLEMENTED FCO86600069 AS PER FCO INSTRUCTION. ALL PA RESULTS PASSED. DEVICE READY FOR PATIENT USE.
🔍 Technician Findings
IMPLEMENTED FCO86600069 AS PER FCO INSTRUCTION. ALL PA RESULTS PASSED. DEVICE READY FOR PATIENT USE.
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Nov 3, 12:38 PM
Work Order: WO-01312589
Type: FCO
Priority: PC
📅
▶
3 Dispatch Scheduled Nov 3, 12:46 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 8m
👷
Technician Assigned by Rebecca Arnold
Technician: Alberto Galan
⚠️ 6.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Nov 10, 4:17 PM
Scheduled For: 2025-11-22T13:00:00.000+0000
⚠️ 8.0 business days
🆕
Status: Entered by Rebecca Arnold Nov 20, 5:03 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 17d 4h, 0m
⚠️ 6.9 business days
🗓️
▶
3 Status: Scheduled Dec 2, 4:11 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Konstantin Barskiy
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-12-02T13:00:00.000+0000
🔧
Status: Tech On Site by Konstantin Barsky Dec 2, 4:51 PM
From: Scheduled, Tech On Site
To: Tech On Site, Tech Off Site
Duration in Previous: 39m, 0m
⏳ 3.9 business days
⏱️
▶
2 4x Labor Added Dec 6, 11:24 AM
4x Labor Added → Status: Completed
✔️
Status: Completed by Konstantin Barsky
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 3d 18h, 0m
⏳ 1.0 business days
⏱️
▶
2 Labor Added Dec 8, 12:59 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 1h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 11, 3:46 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 2h
💰
Status: Invoiced by Josh Longway Dec 12, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 14m

Bottlenecks

Scheduled
Duration: 12.8 business days (threshold: 2.0 business days)
Exceeded by 10.8 business days
Ready for Scheduling
Duration: 6.2 business days (threshold: 1.0 business days)
Exceeded by 5.2 business days
Tech Off Site
Duration: 3.3 business days (threshold: 2.0 business days)
Exceeded by 1.3 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Konstantin Barskiy
Scheduled
Dec 2, 8:00 AM
Created
Nov 3, 12:38 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03029204 Labor Open 0.25 $0.00 Dec 6, 11:24 AM
WL-03029205 Labor Open 1 $95.00 Dec 6, 11:24 AM
WL-03029206 Labor Open 0.25 $155.00 Dec 6, 11:24 AM
WL-03029207 Labor Open 0.25 $0.00 Dec 6, 11:24 AM
WL-03030094 Labor Open 0.016666666666667 $38.00 Dec 8, 12:59 PM

Details