Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312597 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Lancaster — 105 Koser Rd, Lititz PA, 17543

Nov 3, 2025 → Nov 6, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (35 biz days early)
Active: 3 biz days
🕐 Clock stopped: Completed (Nov 6, 2025)
▶ Clock Running
Status: Created
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Nov 3 → Nov 6, 2025
3 business days (counted)
Running total: 3 of ? biz days used
Created: Nov 3, 2025 Completed: Nov 6, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 3 → Nov 3 Created ▶ Running 0 0
Nov 3 → Nov 6 Scheduled ▶ Running 3 3
Dispatch 0.0d
Coordinators 3.7d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.7 days
Over SLA
Billing
1.3 days
Over SLA
Created: Nov 3, 2025 Due: Dec 31, 2025 Completed: Nov 6, 2025 (55 days early)
📅
3.8 days Total Age
⏱️
4.0d in 07e-Partial Project Longest Stage
🔄
5 transitions Status Changes
⚠️
2.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 121 days old
🚨
Primary Delay 4.0 days stuck in "07e-Partial Project"
⏱️
Total Delay 2.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
3.7d / 2.0d SLA
Closed
1.3d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/03/2025 RArnold - Dispatching to Alberto for SN#100134827 located at US MED in Allendale NJ

🔧 Work Performed
FCO86600069 Multiple Product
🔍 Technician Findings
N/A
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Nov 3, 12:55 PM
Work Order: WO-01312597
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Nov 3, 1:13 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-11-04T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 18m
⏳ 4.0 business days
⏱️
▶
2 2x Labor Added Nov 6, 4:37 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Alberto Galan
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 3d 3h, 0m
⏱️
▶
2 Labor Added Nov 7, 10:26 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 17h 52m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 13, 4:34 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 6h
💰
Status: Invoiced by Josh Longway Nov 14, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 26m
⏳ 3.0 business days
🧾
Invoice Created Nov 18, 3:47 PM
Invoice Number: SM-246600

Bottlenecks

Scheduled
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Alberto Galan
Scheduled
Nov 4, 8:00 AM
Created
Nov 3, 12:55 PM
Invoice #
SM-246600

Work Details (3)

Name Type Status Qty Amount Date
WL-02998843 Labor Open 1.5 $95.00 Nov 6, 4:37 PM
WL-02998844 Labor Open 0.016666666666667 $155.00 Nov 6, 4:37 PM
WL-02999628 Labor Open 0.016666666666667 $38.00 Nov 7, 10:26 AM

Details