Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312639 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Exton — 436 Creamery Way, Exton PA, 19341

Nov 3, 2025 → Nov 9, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (34 biz days early)
Active: 4 biz days
🕐 Clock stopped: Completed (Nov 9, 2025)
▶ Clock Running
Status: Created
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Nov 3 → Nov 9, 2025
4 business days (counted)
Running total: 4 of ? biz days used
Created: Nov 3, 2025 Completed: Nov 9, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 3 → Nov 3 Created ▶ Running 0 0
Nov 3 → Nov 9 Scheduled ▶ Running 4 4
Dispatch 0.0d
Coordinators 4.5d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.5 days
Over SLA
Billing
1.3 days
Over SLA
Created: Nov 3, 2025 Due: Dec 31, 2025 Completed: Nov 9, 2025 (52 days early)
📅
4.6 days Total Age
⏱️
4.5d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
2.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 121 days old
🚨
Primary Delay 4.5 days stuck in "Scheduled"
⏱️
Total Delay 2.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
4.5d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.6d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/03/2025 RArnold - Dispatching to Davon for SN#100349364 located at US MED in PA

🔧 Work Performed
FCO86600069
🔍 Technician Findings
FCO86600069
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Nov 3, 2:14 PM
Work Order: WO-01312639
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Nov 3, 2:36 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-11-03T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 21m
⚠️ 5.0 business days
⏱️
2x Labor Added Nov 8, 12:21 PM
Type: Labor
Status: Open
Qty: 2, 2.5
⏳ 0.0 business days
✔️
Status: Completed by Davon Cox Nov 9, 4:30 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 6d 1h, 0m
⏱️
Labor Added Nov 10, 2:06 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 10, 2:12 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 21h 41m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 13, 4:34 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 2h
💰
Status: Invoiced by Josh Longway Nov 14, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 26m
⏳ 3.0 business days
🧾
Invoice Created Nov 18, 3:47 PM
Invoice Number: SM-246605

Bottlenecks

Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Davon Cox
Scheduled
Nov 3, 8:00 AM
Created
Nov 3, 2:14 PM
Invoice #
SM-246605

Work Details (3)

Name Type Status Qty Amount Date
WL-03001192 Labor Open 2 $310.00 Nov 8, 12:21 PM
WL-03001193 Labor Open 2.5 $190.00 Nov 8, 12:21 PM
WL-03002181 Labor Open 0.016666666666667 $76.00 Nov 10, 2:06 PM

Details