Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312643 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Orlando — 7414 Kingspointe Pkwy, Orlando FL, 32819

Nov 3, 2025 → Nov 12, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (37 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Nov 4, 2025)
▶ Clock Running
Status: Created
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Nov 3 → Nov 4, 2025
1 business day (counted)
Running total: 1 of ? biz days used
Created: Nov 3, 2025 Completed: Nov 4, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 3 → Nov 3 Created ▶ Running 0 0
Nov 3 → Nov 3 Scheduled ▶ Running 0 0
Nov 3 → Nov 4 Tech On Site ▶ Running 1 1
Dispatch 0.0d
Coordinators 0.1d
Field Work 6.9d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.1 days
Field Work
6.9 days
Over SLA
Billing
1.3 days
Over SLA
Created: Nov 3, 2025 Due: Dec 31, 2025 Completed: Nov 12, 2025 (49 days early)
📅
6.6 days Total Age
⏱️
5.4d in Completed Longest Stage
🔄
7 transitions Status Changes
⚠️
5.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 121 days old
🚨
Primary Delay 5.4 days stuck in "Completed"
⏱️
Total Delay 5.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.1d / 2.0d SLA
Tech On Site
1.5d / 1.0d SLA
Completed
5.4d / 1.0d SLA
Closed
0.2d / 1.0d SLA
07e-Partial Project
1.6d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/03/2025 ALuman - dispatch to Derick Velazquez for SN 100420728 located at Us Med Orlando
🔧 Work Performed
FCO69 implemented
🔍 Technician Findings
FCO69 implemented
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Nov 3, 2:30 PM
Work Order: WO-01312643
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Nov 3, 2:39 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-11-03T05:00:00.000+0000, 2025-11-03T00:00:00.000+0000, 2025-11-03T13:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Entered
To: Scheduled
Duration in Previous: 8m
🔧
Status: Tech On Site by Derick Velazquez Nov 3, 3:08 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 28m
⏱️
2x Labor Added Nov 3, 3:54 PM
Type: Labor
Status: Open
Qty: 0.5, 1.5
⏱️
Labor Added Nov 4, 3:10 PM
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Derick Velazquez Nov 4, 3:51 PM
From: Tech On Site
To: Completed
Duration in Previous: 1d 0h
⚠️ 6.0 business days
🏁
Status: Closed by Derick Velazquez Nov 12, 12:52 PM
From: Completed
To: Closed
Duration in Previous: 7d 21h
⏱️
▶
2 Labor Added Nov 12, 2:21 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1h 29m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 13, 4:34 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 2h
💰
Status: Invoiced by Josh Longway Nov 14, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 26m
⏳ 3.0 business days
🧾
Invoice Created Nov 18, 3:47 PM
Invoice Number: SM-246607

Bottlenecks

Tech On Site
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.9 business hours
Completed
Duration: 5.4 business days (threshold: 1.0 business days)
Exceeded by 4.4 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Derick Velazquez
Scheduled
Nov 3, 8:00 AM
Created
Nov 3, 2:30 PM
Invoice #
SM-246607

Work Details (4)

Name Type Status Qty Amount Date
WL-02994358 Labor Open 0.5 $0.00 Nov 3, 3:54 PM
WL-02994359 Labor Open 1.5 $95.00 Nov 3, 3:54 PM
WL-02995861 Labor Open 0.5 $155.00 Nov 4, 3:10 PM
WL-03004770 Labor Open 0.016666666666667 $38.00 Nov 12, 2:21 PM

Details