Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312659 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Nov 3, 2025 → Nov 13, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 24, 2025
✓ SLA Met (7 biz days early)
Active: 7 biz days
🕐 Clock stopped: Completed (Nov 13, 2025)
▶ Clock Running
Status: Created
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Assigned
Nov 3 → Nov 13, 2025
7 business days (counted)
Running total: 7 of ? biz days used
Created: Nov 3, 2025 Completed: Nov 13, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 3 → Nov 3 Created ▶ Running 0 0
Nov 3 → Nov 13 Assigned ▶ Running 7 7
Dispatch 0.0d
Coordinators 7.5d
Billing 2.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
7.5 days
Over SLA
Billing
2.0 days
Over SLA
Created: Nov 3, 2025 Due: Nov 24, 2025 Completed: Nov 13, 2025 (11 days early)
📅
7.5 days Total Age
⏱️
7.5d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
8.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 121 days old
🚨
Primary Delay 7.5 days stuck in "Assigned"
⏱️
Total Delay 8.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
7.5d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
Exchange TS 800 Pump Module, 220V, 1PH

Timeline

📋
▶
2 Work Order Created Nov 3, 2:58 PM
Work Order Created → Parts Added
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
▶
2 Status: Assigned Nov 3, 3:04 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kim Pearson
Technician: a0hF0000003P94NIAS, VPD Bench
⚠️ 8.0 business days
✔️
Status: Completed by Tami Dawe Nov 13, 11:21 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 9d 20h, 0m
📄
Status: Ready to Bill by Kim Pearson Nov 14, 9:24 AM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 2m
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Nov 17, 12:19 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.0 business days
🧾
Invoice Created Nov 18, 7:06 PM
Invoice Number: SM-246769

Bottlenecks

Assigned
Duration: 7.5 business days (threshold: 4.0 business hours)
Exceeded by 7.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.6 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Nov 3, 2:58 PM
Invoice #
SM-246769

Work Details (1)

Name Type Status Qty Amount Date
WL-02994261 Parts Open 1 $1,222.50 Nov 3, 2:59 PM

Details