11/14/2025 LHill-sent chatter to @[Kwame Cobb] @[Nicholas Willick] Did you follow up with Burton Medical on this WO?
11/12/2025 JJohnson sent chatter-@Kwame Cobb @Nicholas Willick Can you follow up with Burton Medical? Looks like they were gone for the day. Pls give them a call.
11-5 Mburris called site spoke with Audrey and set appt
🔧Work Performed
11/7/25 - KC
Removed light head. Power connector in light unit is damaged, will not stay connected during reassembly. Unable to order part, Burton customer service was at EOD. Will call for part Monday 11/10/25
11-24 Mburris called spoke with POC Audrey she advised light is to costly to fix and her team will just zip tie
🔍Technician Findings
11/7/25 - KC: As found: Light not functioning.
⚠️Problem Description
After replacing the missing locking key, light is not working.
📄Description
Burton Medical AIM LED (Series) Surgical LED Light
(ALEDW, ALEDFL, ALEDSC, ALEDDC)
📋
Outbound to +19718011370
Completed Nov 24, 2025
📋
Outbound to +19718011370
Completed Nov 24, 2025
📋
Outbound to +19718011370
Completed Nov 5, 2025
11-5 Mburris called site spoke with Audrey and set appt
📋
Outbound to +19718011370
Completed Nov 5, 2025
Nov 12, 2025 10:58am
@Kwame Cobb @Nicholas Willick Can you follow up with Burton Medical? Looks like they were gone for the day. Pls give them a call.
Nov 18, 2025 10:35am
@Kwame Cobb @Nicholas Willick Pls follow up with Burton Medical on parts. cc: @Laura Hill
SNOTE
Burton AIM LED
Nov 20, 2025
Timeline
📋
▶
2
Work Order Created Nov 3, 3:04 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Nov 3, 5:19 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:2h 13m
⏳2.8 business days
🆕
▶
2
Status: Entered Nov 5, 12:21 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician:Kwame Cobb
🗓️
▶
2
Status: Scheduled Nov 5, 12:36 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2025-11-07T22:00:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Kwame CobbNov 7, 5:36 PM
From:Scheduled
To:Tech On Site
Duration in Previous:2d 5h
⏱️
▶
2
4x Labor Added Nov 7, 9:24 PM
4x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Kwame Cobb
From:Tech On Site
To:Tech Off Site
Duration in Previous:3h 47m
⏳1.3 business days
🔄
Status: Reschedule by Nicholas WillickNov 11, 12:27 PM
From:Tech Off Site
To:Reschedule
Duration in Previous:3d 15h
⚠️9.0 business days
🆕
▶
2
Status: Entered Nov 24, 10:17 AM
Status: Entered → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician:Jason Morris
🆕
▶
2
Status: Entered Nov 24, 2:16 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician:Kwame Cobb
⏱️
▶
2
Labor Added Nov 24, 2:23 PM
Labor Added → Status: Completed
✔️
Status: Completed by Kwame Cobb
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:8m, 0m
📄
▶
2
Status: Ready to Bill Nov 24, 5:40 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
⚠️8.8 business days
🧾
Invoice Created Dec 8, 5:14 PM
Invoice Number:247471
Bottlenecks
Assigned
Duration: 2.2 business days (threshold: 4.0 business hours)
Exceeded by 1.7 business days
Scheduled
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.4 business hours
Reschedule
Duration: 9.0 business days (threshold: 2.0 business days)