📍 Tampa International Airport - Baycare — George J Bean Parkway, Tampa FL, 33647
Nov 3, 2025 → Nov 7, 2025
🟡 At Risk
P4
SLA Clock
4 business days from creation · Target: Nov 7, 2025
✓ SLA Met
Active: 3 biz days
Paused: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Tech Off Site (Nov 7, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: L2 Screening
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts
Nov 3 → Nov 4, 2025
1 business day (not counted)
▶ Clock Running
Status: Ready for Scheduling
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
3d
▶ Clock Running
Status: Scheduled
Nov 4 → Nov 7, 2025
3 business days (counted)
Running total: 3 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 3 of 4 biz days used
Created: Nov 3, 2025Tech Off Site: Nov 7, 2025
Business Days Used3 / 4
04d budget
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 3 → Nov 3
Created
▶ Running
0
0 / 4
Nov 3 → Nov 3
L2 Screening
▶ Running
0
0 / 4
Nov 3 → Nov 4
Awaiting Parts
⏸ Paused
1
—
Nov 4 → Nov 4
Ready for Scheduling
▶ Running
0
0 / 4
Nov 4 → Nov 7
Scheduled
▶ Running
3
3 / 4
Nov 7 → Nov 7
Tech On Site
▶ Running
0
3 / 4
Dispatch0.1d
Material Management1.3d
Coordinators4.2d
Field Work0.2d
Billing1.0d
✓ SLA Met
Dispatch
0.1 days
Material Management
1.3 days
Coordinators
4.2 days
Over SLA
Field Work
0.2 days
Billing
1.0 days
Created: Nov 3, 2025
Due: Nov 7, 2025 (118 days overdue)
📅
4.3 daysTotal Age
⏱️
3.9d in ScheduledLongest Stage
🔄
10 transitionsStatus Changes
⚠️
2.2d overTotal Delay
📦
2 orders, 0 quotesParts & Quotes
📝
8 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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On Track
10-Invoiced • 121 days old
🚨
Primary Delay3.9 days stuck in "Scheduled"
⏱️
Total Delay2.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
1.3d / 3.0d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Scheduled
3.9d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.8d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
11/4/25 AJinerson - Tech was just on site for scheduled PM service yesterday, 11/3 and per POC Jason:
Jason at 727-250-8449. He confirmed contact and equipment below.
Unit is onsite: yes
Scheduling ahead needed: No. Park in short term parking. Take elevators to Level 3 (main terminal). 1st hour of parking is free. Kiosk is located outside “C” terminal.
Certain day or time: anytime. Open 24/7
Confirmed contact information is correct: yes
Unit is in public area. located outside “C” terminal.
11/4/25 AJinerson - Placing into scheduled status so parts ship out in timely manner to meet SLA of 11/7.
🔧Work Performed
Installed the BP kit
🔍Technician Findings
Kiosk was functioning with an air leak.
⚠️Problem Description
Tech will be shipped replacement BP Kit
Tech will replace ALL PARTS SHIPPED and restore functionality. Tech will take a user BP test and verify the BP is working as expected to verify functionality of the newly installed part
Use this password to access the kiosk: YKH#ELL@
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
**IMPORTANT** This is a Non Retail location and a scheduled appointment must be made in advance to ensure the machine will be made available prior to tech arrival on site. If a work market technician has to be used SDL must obtain approval from Higi prior to scheduling work. If the technician is unable to make contact on the first attempt, email EMSAR at higisupport@emsar.com so HIGI can be notified to provide us with an alternate contact name and number. Any calls made MUST be logged on the work order under Activity History with who you spoke to and date/time of call
📄Description
Higi Green Kiosk with 4G installed
📅
WO-01312681 - Repair - ZT2776-4G - Tampa - Tampa International Airport - Baycare
Nov 7, 2025 1:30pm – 2:30pm
Work Order: WO-01312681
Account: HIGI LLC
Customer Case Number:
Location: Tampa International Airport - Baycare
Address: George J Bean Parkway, Tampa, FL 33647
Manufacturer: Higi
Model #: ZT2776-4G
Serial #: CSA-2020010001
Contact Name:
Contact Phone:
Contact Email:
Due Date: 11/7/2025
Scheduled
📅
🚗 Travel Time - WO
Nov 7, 2025 8:00am – 10:00am
Work Order: WO-01312681
Account: HIGI LLC
Customer Case Number:
Location: Tampa International Airport - Baycare
Address: George J Bean Parkway, Tampa, FL 33647
Manufacturer: Higi
Model #: ZT2776-4G
Serial #: CSA-2020010001
Contact Name:
Contact Phone:
Contact Email:
Due Date: 11/7/2025
Scheduled