Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312690 ↗ ServiceMax

OLYMPIC VETERINARY • Repair • P3

📍 Cherry Valley Veterinary Hospital — 14124 Main St NE Suite A, Duvall WA, 98019

Nov 3, 2025 → Nov 7, 2025

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Nov 6, 2025
✗ SLA Missed (1 biz days late)
Active: 4 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Nov 7, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
1d
▶ Clock Running
Status: Assigned
Nov 3 → Nov 4, 2025
1 business day (counted)
Running total: 1 of 3 biz days used
3d
▶ Clock Running
Status: Scheduled
Nov 4 → Nov 7, 2025
3 business days (counted)
Running total: 4 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 4 of 3 biz days used
Created: Nov 3, 2025 Completed: Nov 7, 2025
Business Days Used 4 / 3
0 3d budget +1d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 3 → Nov 3 Created ▶ Running 0 0 / 3
Nov 3 → Nov 3 Ready for Scheduling ▶ Running 0 0 / 3
Nov 3 → Nov 4 Assigned ▶ Running 1 1 / 3
Nov 4 → Nov 7 Scheduled ▶ Running 3 4 / 3
Nov 7 → Nov 7 Tech On Site ▶ Running 0 4 / 3
Dispatch 0.0d
Coordinators 5.2d
Field Work 0.8d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
5.2 days
Over SLA
Field Work
0.8 days
Billing
0.0 days
Created: Nov 3, 2025 Due: Nov 6, 2025 Completed: Nov 7, 2025 (on time)
📅
4.3 days Total Age
⏱️
3.9d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
3.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 121 days old
🚨
Primary Delay 3.9 days stuck in "Scheduled"
⏱️
Total Delay 3.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
1.2d / 0.5d SLA
Scheduled
3.9d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11-4 Mburris email from POC to set

11-4 Mburris email sent to POC

11-3 Mburris email sent to POC

🔧 Work Performed
Replaced control box and cables that were sent, tested and still no movement. Reseated all connections to actuator, and got movement but still beeping. I did a full up/down calibration test and that got the beeping to stop. tested multiple times with success, show staff results.
🔍 Technician Findings
table not moving up/down and beeping
⚠️ Problem Description
Customer states table is beeping and not moving up or down. Has tried multiple different outlets. Sent: - Control Box for Surgical Table - Mains Cable - Footswitch T-Cable All at hospital ready for installation if necessary.
📄 Description
Olympic Veterinary Advanced Surgical Table (Series) (51801, 51802, 51803)

Timeline

📋
▶
2 Work Order Created Nov 3, 4:28 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 3, 5:20 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 51m
🗓️
▶
2 Status: Scheduled Nov 4, 12:05 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-11-07T17:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Tim Holman Nov 7, 12:23 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 0h
⏱️
3x Labor Added Nov 7, 1:29 PM
Type: Labor, Travel
Status: Open
Qty: 2.5, 1, 40
✔️
Status: Completed by Tim Holman Nov 7, 6:36 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 6h 12m, 0m
⏳ 2.7 business days
📄
▶
2 Status: Ready to Bill Nov 12, 9:59 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 2.0 business days
🧾
Invoice Created Nov 13, 10:50 AM
Invoice Number: SM-246268

Bottlenecks

Assigned
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.7 business hours
Scheduled
Duration: 3.9 business days (threshold: 2.0 business days)
Exceeded by 1.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Repair
Branch
N/A
Technician
Tim Holman
Scheduled
Nov 7, 12:00 PM
Created
Nov 3, 4:28 PM
Invoice #
SM-246268

Work Details (3)

Name Type Status Qty Amount Date
WL-02999958 Labor Open 2.5 $0.00 Nov 7, 1:29 PM
WL-02999959 Labor Open 1 $95.00 Nov 7, 1:29 PM
WL-02999960 Travel Open 40 $65.00 Nov 7, 1:29 PM

Details