Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312882 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Nov 4, 2025 → Nov 11, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 4, 2025
✓ SLA Met (15 biz days early)
Active: 4 biz days
🕐 Clock stopped: Completed (Nov 11, 2025)
▶ Clock Running
Status: Created
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Nov 4 → Nov 11, 2025
4 business days (counted)
Running total: 4 of ? biz days used
Created: Nov 4, 2025 Completed: Nov 11, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 4 → Nov 4 Created ▶ Running 0 0
Nov 4 → Nov 11 Assigned ▶ Running 4 4
Dispatch 0.0d
Coordinators 5.0d
Billing 0.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.0 days
Over SLA
Billing
0.4 days
Created: Nov 4, 2025 Due: Dec 4, 2025 Completed: Nov 11, 2025 (23 days early)
📅
5.0 days Total Age
⏱️
5.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
4.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 120 days old
🚨
Primary Delay 5.0 days stuck in "Assigned"
⏱️
Total Delay 4.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
5.0d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
7 RANGE EXTERNAL LEAK WITH COMPRESSION ADAPTER

Timeline

📋
▶
4 Work Order Created Nov 4, 8:29 AM
Work Order Created → Parts Added → Status: Assigned → Technician Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 1m
👷
Technician Assigned by Kim Pearson
Technician: VPD Bench
⚠️ 5.0 business days
✔️
Status: Completed by Kim Pearson Nov 11, 10:36 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 7d 2h, 0m
📄
Status: Ready to Bill by Tami Dawe Nov 12, 9:32 AM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 56m
📨
Status: Invoice Pending by Hannah Shaw Nov 12, 12:53 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 3h 20m
💰
Status: Invoiced by Hannah Shaw Nov 12, 1:01 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 7m
🧾
Invoice Created Nov 13, 10:47 AM
Invoice Number: SM-246318

Bottlenecks

Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Nov 4, 8:29 AM
Invoice #
SM-246318

Work Details (1)

Name Type Status Qty Amount Date
WL-02995339 Parts Open 1 $190.00 Nov 4, 8:30 AM

Details