Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312884 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Lancaster — 105 Koser Rd, Lititz PA, 17543

Nov 4, 2025 → Nov 7, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (283 biz days early)
Active: 3 biz days
🕐 Clock stopped: Completed (Nov 7, 2025)
▶ Clock Running
Status: Created
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Nov 4 → Nov 7, 2025
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Completed
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Closed
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Incomplete
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 3 of ? biz days used
Created: Nov 4, 2025 Completed: Nov 7, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 4 → Nov 4 Created ▶ Running 0 0
Nov 4 → Nov 4 Ready for Scheduling ▶ Running 0 0
Nov 4 → Nov 7 Scheduled ▶ Running 3 3
Nov 7 → Nov 7 Completed ▶ Running 0 3
Nov 7 → Nov 7 Closed ▶ Running 0 3
Nov 7 → Nov 7 Incomplete ▶ Running 0 3
Dispatch 0.0d
Coordinators 4.0d
Field Work 0.0d
Incomplete 0.0d (excluded)
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.0 days
Over SLA
Field Work
0.0 days
Incomplete (excluded from total)
0.0 days
Billing
1.3 days
Over SLA
Created: Nov 4, 2025 Due: Dec 31, 2026 Completed: Nov 7, 2025 (419 days early)
📅
4.0 days Total Age
⏱️
4.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
2.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 120 days old
🚨
Primary Delay 4.0 days stuck in "Scheduled"
⏱️
Total Delay 2.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
4.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Incomplete
0.0d
07e-Partial Project
3.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/04/2025 RFosbury - dispatching to FSE On Demand

🔧 Work Performed
EV300 FCO86600081
🔍 Technician Findings
completed
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
▶
2 Work Order Created Nov 4, 8:32 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
📅
▶
3 Dispatch Scheduled Nov 4, 8:37 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Rich Fosbury
Technician: Rodney Charles
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 4m
⏳ 4.0 business days
⏱️
▶
3 3x Labor Added Nov 7, 4:14 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Rodney Charles
From: Scheduled
To: Completed
Duration in Previous: 3d 7h
🏁
Status: Closed by Rodney Charles
From: Completed
To: Closed
Duration in Previous: 1m
⚠️
Status: Incomplete by Sean Currie Nov 7, 4:40 PM
From: Closed
To: Incomplete
Duration in Previous: 24m
⏱️
▶
2 3x Labor Added Nov 7, 4:48 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Rodney Charles
From: Incomplete, Completed
To: Completed, Closed
Duration in Previous: 8m, 0m
⏳ 1.9 business days
⏱️
Labor Added Nov 10, 9:36 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 10, 9:44 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 16h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 13, 4:33 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 6h
💰
Status: Invoiced by Josh Longway Nov 14, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 27m
⏳ 3.0 business days
🧾
Invoice Created Nov 18, 3:47 PM
Invoice Number: SM-246621

Bottlenecks

Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Rodney Charles
Scheduled
Nov 4, 9:00 AM
Created
Nov 4, 8:32 AM
Invoice #
SM-246621

Work Details (7)

Name Type Status Qty Amount Date
WL-03000280 Labor Open 1.25 $0.00 Nov 7, 4:14 PM
WL-03000281 Labor Open 3 $237.50 Nov 7, 4:14 PM
WL-03000282 Travel Open 46 $0.00 Nov 7, 4:14 PM
WL-03000363 Labor Open 2 $237.50 Nov 7, 4:48 PM
WL-03000364 Labor Open 1 $310.00 Nov 7, 4:48 PM
WL-03000365 Travel Open 46 $0.00 Nov 7, 4:48 PM
WL-03001887 Labor Open 0.016666666666667 $76.00 Nov 10, 9:36 AM

Details