Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312906 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Nov 4, 2025 → Nov 12, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 25, 2025
✓ SLA Met (9 biz days early)
Active: 5 biz days
🕐 Clock stopped: Completed (Nov 12, 2025)
▶ Clock Running
Status: Created
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Nov 4 → Nov 12, 2025
5 business days (counted)
Running total: 5 of ? biz days used
Created: Nov 4, 2025 Completed: Nov 12, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 4 → Nov 4 Created ▶ Running 0 0
Nov 4 → Nov 12 Assigned ▶ Running 5 5
Dispatch 0.0d
Coordinators 6.0d
Billing 0.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
6.0 days
Over SLA
Billing
0.5 days
Created: Nov 4, 2025 Due: Nov 25, 2025 Completed: Nov 12, 2025 (13 days early)
📅
6.0 days Total Age
⏱️
6.0d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
6.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 120 days old
🚨
Primary Delay 6.0 days stuck in "Assigned"
⏱️
Total Delay 6.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
6.0d / 0.5d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.5d / 1.0d SLA

💬 Activities, Notes & Communications

📄 Description
EXCHANGE TS 600 MODULE

Timeline

📋
▶
4 Work Order Created Nov 4, 9:42 AM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Kim Pearson
Technician: VPD Bench
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 0m
⚠️ 6.0 business days
✔️
Status: Completed by Tami Dawe Nov 12, 2:42 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 8d 4h, 0m
📄
Status: Ready to Bill by Tami Dawe Nov 13, 9:44 AM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 1m
📨
Status: Invoice Pending by Hannah Shaw Nov 13, 1:40 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 3h 55m, 0m
⏳ 2.0 business days
🧾
Invoice Created Nov 14, 4:17 PM
Invoice Number: SM-246439

Bottlenecks

Assigned
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Nov 4, 9:42 AM
Invoice #
SM-246439

Work Details (1)

Name Type Status Qty Amount Date
WL-02995387 Parts Open 1 $929.50 Nov 4, 9:42 AM

Details