Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312937 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD-LEAK) • Repair • PSM

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Nov 4, 2025 → Nov 5, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✓ SLA Met (12 biz days early)
Active: 3 biz days
🕐 Clock stopped: Completed (Nov 7, 2025)
▶ Clock Running
Status: Created
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Nov 4 → Nov 7, 2025
3 business days (counted)
Running total: 3 of ? biz days used
Created: Nov 4, 2025 Completed: Nov 7, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 4 → Nov 4 Created ▶ Running 0 0
Nov 4 → Nov 7 Assigned ▶ Running 3 3
Dispatch 0.0d
Coordinators 3.9d
Billing 2.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.9 days
Over SLA
Billing
2.9 days
Over SLA
Created: Nov 4, 2025 Due: Dec 4, 2025 Completed: Nov 5, 2025 (29 days early)
📅
1.9 days Total Age
⏱️
4.0d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
8.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Nov 3, 2025
Visit 2 Nov 4, 2025

AI Analysis

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Completed with minor delays
Invoiced • 120 days old
🚨
Primary Delay 4.0 days stuck in "Closed"
⏱️
Total Delay 8.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
3.9d / 0.5d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
2.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Building 15 new non-vs 7 range leaks. Solder class tube, body, top cap. Grind down excessive solder and solder on copper tube. Leak check leaks. Pump down leak and fill with 45 PSI of helium. pinch and cut copper tube. Solder pinch ends and install cap. Clean of leaks. Leaks are done and are ready for plating
🔍 Technician Findings
.
📞 Call Description
15 NEW NON-VS LEAKS, -7 RANGE

Timeline

📋
▶
4 Work Order Created Nov 4, 11:24 AM
Work Order Created → Technician Assigned → Status: Assigned → Technician Assigned
👷
Technician Assigned by Kim Pearson
Technician: a0hF00000051UGPIA2, Tami Dawe
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 0m
👷
Technician Assigned by Kim Pearson
Technician: Tim Dinh
⏳ 4.0 business days
⏱️
▶
2 2x Labor Added Nov 7, 9:08 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Tim Dinh
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 2d 21h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Hannah Shaw Nov 13, 11:57 AM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 2h
⏳ 3.0 business days
📨
▶
2 Status: Invoice Pending Nov 17, 1:10 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.0 business days
🧾
Invoice Created Nov 18, 7:08 PM
Invoice Number: SM-246783

Bottlenecks

Assigned
Duration: 3.9 business days (threshold: 4.0 business hours)
Exceeded by 3.4 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Repair
Branch
N/A
Technician
Tim Dinh
Scheduled
N/A
Created
Nov 4, 11:24 AM
Invoice #
SM-246783

Work Details (2)

Name Type Status Qty Amount Date
WL-02999537 Labor Open 8 $720.00 Nov 7, 9:08 AM
WL-02999538 Labor Open 7 $630.00 Nov 7, 9:08 AM

Details