Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312953 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Ochsner LSU Health Shreveport — 1541 Kings HIGHWAY, Shreveport LA, 71103

Nov 4, 2025 → Nov 5, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 12, 2025
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 5, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Nov 4 → Nov 5, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
Created: Nov 4, 2025 Completed: Nov 5, 2025
Business Days Used 1 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 4 → Nov 4 Created ▶ Running 0 0 / 5
Nov 4 → Nov 4 Ready for Scheduling ▶ Running 0 0 / 5
Nov 4 → Nov 5 Assigned ▶ Running 1 1 / 5
Dispatch 0.0d
Coordinators 1.9d
Billing 1.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.9 days
Over SLA
Billing
1.0 days
Created: Nov 4, 2025 Due: Nov 11, 2025 Completed: Nov 5, 2025 (6 days early)
📅
1.9 days Total Age
⏱️
3.4d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
3.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 120 days old
🚨
Primary Delay 3.4 days stuck in "Closed"
⏱️
Total Delay 3.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
1.8d / 0.5d SLA
Closed
3.4d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
11.5.2025 Missing footboard was located for this unit Attached footboard to unit Unlock Reset Function check Returned back to service
🔍 Technician Findings
Missing footboard was located
⚠️ Problem Description
11.4.2025 Unit is missing footboard Unit is locked out of all functions Clark, Daniel
📄 Description
Linet Eleganza 5 Positionable Bed for Intensive Care

Timeline

📋
▶
2 Work Order Created Nov 4, 12:00 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 4, 12:55 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 55m
⏳ 2.0 business days
⏱️
▶
2 3x Labor Added Nov 5, 4:09 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Daniel Clark
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1d 3h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Hannah Shaw Nov 11, 5:53 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 1h
📨
Status: Invoice Pending by Hannah Shaw Nov 12, 10:03 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 16h 10m
⏳ 2.0 business days
🧾
Invoice Created Nov 13, 10:50 AM
Invoice Number: SM-246270

Bottlenecks

Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Daniel Clark
Scheduled
N/A
Created
Nov 4, 12:00 PM
Invoice #
SM-246270

Work Details (3)

Name Type Status Qty Amount Date
WL-02997431 Labor Open 0.66666666666667 $0.00 Nov 5, 4:09 PM
WL-02997432 Labor Open 3.75 $0.00 Nov 5, 4:09 PM
WL-02997433 Travel Open 33 $0.00 Nov 5, 4:09 PM

Details