Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312967 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Lancaster — 105 Koser Rd, Lititz PA, 17543

Nov 4, 2025 → Nov 12, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (281 biz days early)
Active: 5 biz days
🕐 Clock stopped: Completed (Nov 12, 2025)
▶ Clock Running
Status: Created
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Nov 4 → Nov 7, 2025
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Completed
Nov 7 → Nov 8, 2025
0 business days (counted)
Running total: 3 of ? biz days used
2d
▶ Clock Running
Status: Incomplete
Nov 8 → Nov 12, 2025
2 business days (counted)
Running total: 5 of ? biz days used
Created: Nov 4, 2025 Completed: Nov 12, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 4 → Nov 4 Created ▶ Running 0 0
Nov 4 → Nov 7 Scheduled ▶ Running 3 3
Nov 7 → Nov 8 Completed ▶ Running 0 3
Nov 8 → Nov 12 Incomplete ▶ Running 2 5
Dispatch 0.0d
Coordinators 3.8d
Field Work 0.1d
Incomplete 2.0d (excluded)
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.8 days
Over SLA
Field Work
0.1 days
Incomplete (excluded from total)
2.0 days
Billing
1.3 days
Over SLA
Created: Nov 4, 2025 Due: Dec 31, 2026 Completed: Nov 12, 2025 (414 days early)
📅
5.8 days Total Age
⏱️
3.8d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
2.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 120 days old
🚨
Primary Delay 3.8 days stuck in "Scheduled"
⏱️
Total Delay 2.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
3.8d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Incomplete
2.0d
Closed
1.3d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/07/2025 B.R

PARTS ISSUES EMAILED GSC HELP DESK



11/04/2025 RArnold - Dispatching to Bryan for SN#H289207239741 located at US MED in PA

🔧 Work Performed
FCO86600081
🔍 Technician Findings
N/A
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Nov 4, 12:23 PM
Work Order: WO-01312967
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Nov 4, 12:30 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-11-04T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 6m
⏳ 2.0 business days
⏱️
2x Labor Added Nov 5, 3:04 PM
Type: Labor
Status: Open
Qty: 3, 0.016666666666667
⏳ 3.0 business days
✔️
Status: Completed by Bryan Rodriguez Nov 7, 5:53 PM
From: Scheduled
To: Completed
Duration in Previous: 3d 5h
⚠️
Status: Incomplete by Bryan Rodriguez Nov 7, 8:04 PM
From: Completed
To: Incomplete
Duration in Previous: 2h 11m
⏳ 2.5 business days
✔️
Status: Completed by Bryan Rodriguez Nov 12, 4:13 PM
From: Incomplete, Completed
To: Completed, Closed
Duration in Previous: 4d 20h, 0m
⏱️
▶
2 Labor Added Nov 13, 9:03 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 16h 54m
📄
Status: Ready to Bill by Timothy Amburgey Nov 13, 4:34 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 26m
💰
Status: Invoiced by Josh Longway Nov 14, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 26m
🚨 14.0 business days
🧾
Invoice Created Dec 5, 12:07 PM
Invoice Number: SM-246629

Bottlenecks

Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Bryan Rodriguez
Scheduled
Nov 4, 8:00 AM
Created
Nov 4, 12:23 PM
Invoice #
SM-246629

Work Details (3)

Name Type Status Qty Amount Date
WL-02997285 Labor Open 3 $237.50 Nov 5, 3:04 PM
WL-02997286 Labor Open 0.016666666666667 $155.00 Nov 5, 3:04 PM
WL-03005780 Labor Open 0.016666666666667 $38.00 Nov 13, 9:03 AM

Details