Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312991 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 GULF BREEZE HOSPITAL PENSACOLA — 1110 GULF BREEZE PKWY OFC, Pensacola FL, 32561

Nov 4, 2025 → Nov 4, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✓ SLA Met (15 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Nov 4, 2025)
▶ Clock Running
Status: Created
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Nov 4, 2025 Completed: Nov 4, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 4 → Nov 4 Created ▶ Running 0 0
Nov 4 → Nov 4 Ready for Scheduling ▶ Running 0 0
Nov 4 → Nov 4 Assigned ▶ Running 0 0
Nov 4 → Nov 4 Tech On Site ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.4d
Field Work 0.0d
Billing 3.8d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.4 days
Field Work
0.0 days
Billing
3.8 days
Over SLA
Created: Nov 4, 2025 Due: Nov 26, 2025 Completed: Nov 4, 2025 (22 days early)
📅
0.4 days Total Age
⏱️
3.8d in Ready to Bill Longest Stage
🔄
7 transitions Status Changes
⚠️
3.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 120 days old
🚨
Primary Delay 3.8 days stuck in "Ready to Bill"
⏱️
Total Delay 3.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.4d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
3.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM Service, checked all functions
🔍 Technician Findings
PM Service, no issues found
⚠️ Problem Description
Request PM Service, no notes stating any issues, no PM has been completed for this equipment, check all functions Cogdill, Kevin
📄 Description
Linet Eleganza 4 Critical Care Bed

Timeline

📋
▶
2 Work Order Created Nov 4, 1:46 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 4, 1:59 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 12m
🔧
▶
2 Status: Tech On Site Nov 4, 4:59 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.25, 1.75
✔️
▶
2 Status: Completed Nov 4, 5:06 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Kevin Cogdill
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Jennifer Johnson Nov 5, 12:41 PM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 34m
⏳ 4.0 business days
📨
Status: Invoice Pending by Yecenia Campos Nov 11, 12:05 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 5d 11h, 0m
⏳ 1.0 business days
🧾
Invoice Created Nov 12, 12:09 PM
Invoice Number: SM-246169

Bottlenecks

Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.9 business hours
Ready to Bill
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Nov 4, 1:46 PM
Invoice #
SM-246169

Work Details (2)

Name Type Status Qty Amount Date
WL-02996110 Labor Open 0.25 $0.00 Nov 4, 5:02 PM
WL-02996111 Labor Open 1.75 $0.00 Nov 4, 5:02 PM

Details