Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313070 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Orientation • PSM

📍 Swedish Medical Center/First Hill — 747 Broadway, Seattle WA, 98104

Nov 4, 2025 → Dec 8, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (5 biz days late)
Active: 21 biz days
🕐 Clock stopped: Completed (Dec 8, 2025)
▶ Clock Running
Status: Created
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 4 → Nov 6, 2025
2 business days (counted)
Running total: 2 of ? biz days used
19d
▶ Clock Running
Status: Scheduled
Nov 6 → Dec 8, 2025
19 business days (counted)
Running total: 21 of ? biz days used
Created: Nov 4, 2025 Completed: Dec 8, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 4 → Nov 4 Created ▶ Running 0 0
Nov 4 → Nov 4 Scheduled ▶ Running 0 0
Nov 4 → Nov 6 Ready for Scheduling ▶ Running 2 2
Nov 6 → Dec 8 Scheduled ▶ Running 19 21
Dispatch 0.0d
Coordinators 21.6d
Billing 0.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
21.6 days
Over SLA
Billing
0.4 days
Created: Nov 4, 2025 Due: Dec 31, 2025 Completed: Dec 8, 2025 (23 days early)
📅
21.2 days Total Age
⏱️
19.4d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
21.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
40 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Nov 30, 2025
Visit 2 Dec 1, 2025
Visit 3 Dec 2, 2025
Visit 4 Dec 3, 2025
Visit 5 Dec 4, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 120 days old
🚨
Primary Delay 19.4 days stuck in "Scheduled"
⏱️
Total Delay 21.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
19.4d / 2.0d SLA
Ready for Scheduling
2.2d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/4/2025 1600 from Sam; LM w/AP; 11/6/2025 1256 CM 2nd msg w/AP; 1524 AP ack msg; 11/12/25 0824 Fri cxl

Timeline

📋
▶
4 Work Order Created Nov 4, 5:43 PM
Work Order Created → Status: Scheduled → Dispatch Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Dispatch Scheduled by Caitlin Mcgee
Scheduled For: 2025-12-01T19:00:00.000+0000
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 2.8 business days
👷
▶
2 Technician Assigned Nov 6, 3:28 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 21h
🚨 15.0 business days
⏱️
▶
3 Labor Added Dec 1, 2:25 PM
Labor Added → 2x Expenses Added → Labor Added
💵
2x Expenses Added
Type: Expenses, Travel
Status: Open
Qty: 1, 75
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
⏱️
Labor Added Dec 1, 2:31 PM
Type: Labor
Status: Open
Qty: 5
💵
Expenses Added Dec 2, 10:30 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
⏱️
▶
3 Labor Added Dec 4, 4:52 PM
Labor Added → Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8
⏱️
▶
3 Labor Added Dec 4, 4:58 PM
Labor Added → Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8
⏱️
▶
3 2x Labor Added Dec 4, 5:06 PM
2x Labor Added → Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
💵
4x Expenses Added Dec 4, 5:11 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.9 business days
⏱️
▶
2 2x Labor Added Dec 7, 5:57 PM
2x Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
4 2x Expenses Added Dec 7, 6:31 PM
2x Expenses Added → 2x Expenses Added → 3x Expenses Added → Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added Dec 7, 6:37 PM
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 Expenses Added Dec 7, 6:43 PM
Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
3 4x Expenses Added Dec 8, 9:51 AM
4x Expenses Added → Expenses Added → Status: Completed
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Angela Pettus
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 31d 18h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Dec 11, 2:17 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 4h
📨
Status: Invoice Pending by Hannah Shaw Dec 11, 3:35 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 18m
💰
▶
2 Status: Invoiced Dec 11, 5:24 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-248793

Bottlenecks

Ready for Scheduling
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Scheduled
Duration: 19.4 business days (threshold: 2.0 business days)
Exceeded by 17.4 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Orientation
Branch
ERLA - PROD
Technician
Angela Pettus
Scheduled
Dec 1, 2:00 PM
Created
Nov 4, 5:43 PM
Invoice #
SM-248793

Work Details (40)

Name Type Status Qty Amount Date
WL-03022566 Labor Open 12.5 $500.00 Dec 1, 2:25 PM
WL-03022567 Expenses Open 1 $52.00 Dec 1, 2:27 PM
WL-03022568 Travel Open 75 $52.50 Dec 1, 2:28 PM
WL-03022572 Labor Open 0.25 $10.00 Dec 1, 2:29 PM
WL-03022573 Labor Open 5 $695.00 Dec 1, 2:31 PM
WL-03023438 Expenses Open 1 $0.00 Dec 2, 10:30 AM
WL-03026807 Labor Open 0.25 $10.00 Dec 4, 4:52 PM
WL-03026810 Labor Open 0.5 $20.00 Dec 4, 4:54 PM
WL-03026817 Labor Open 8 $695.00 Dec 4, 4:57 PM
WL-03026818 Labor Open 0.5 $20.00 Dec 4, 4:58 PM
WL-03026823 Labor Open 0.25 $10.00 Dec 4, 4:59 PM
WL-03026824 Labor Open 8 $695.00 Dec 4, 5:00 PM
WL-03026826 Labor Open 0.25 $10.00 Dec 4, 5:06 PM
WL-03026829 Labor Open 0.5 $20.00 Dec 4, 5:07 PM
WL-03026830 Labor Open 8 $695.00 Dec 4, 5:08 PM
WL-03026833 Labor Open 0.5 $20.00 Dec 4, 5:10 PM
WL-03026835 Expenses Open 1 $52.00 Dec 4, 5:11 PM
WL-03026836 Expenses Open 1 $52.00 Dec 4, 5:12 PM
WL-03026838 Expenses Open 1 $52.00 Dec 4, 5:12 PM
WL-03026840 Expenses Open 1 $52.00 Dec 4, 5:12 PM
WL-03029567 Labor Open 14 $560.00 Dec 7, 5:57 PM
WL-03029568 Travel Open 75 $52.50 Dec 7, 5:58 PM
WL-03029569 Expenses Open 1 $52.00 Dec 7, 5:58 PM
WL-03029577 Expenses Open 1 $979.66 Dec 7, 6:31 PM
WL-03029578 Expenses Open 1 $3.30 Dec 7, 6:32 PM
WL-03029582 Expenses Open 1 $88.86 Dec 7, 6:32 PM
WL-03029583 Expenses Open 1 $12.32 Dec 7, 6:33 PM
WL-03029584 Expenses Open 1 $15.76 Dec 7, 6:34 PM
WL-03029585 Expenses Open 1 $14.48 Dec 7, 6:35 PM
WL-03029586 Expenses Open 1 $16.36 Dec 7, 6:35 PM
WL-03029587 Expenses Open 1 $23.65 Dec 7, 6:36 PM
WL-03029588 Expenses Open 1 $8.42 Dec 7, 6:37 PM
WL-03029589 Expenses Open 1 $13.27 Dec 7, 6:37 PM
WL-03029591 Expenses Open 1 $89.00 Dec 7, 6:43 PM
WL-03029592 Expenses Open 1 $57.19 Dec 7, 6:47 PM
WL-03029932 Expenses Open 1 $189.98 Dec 8, 9:51 AM
WL-03029933 Expenses Open 1 $189.98 Dec 8, 9:51 AM
WL-03029934 Expenses Open 1 $189.98 Dec 8, 9:51 AM
WL-03029935 Expenses Open 1 $189.98 Dec 8, 9:52 AM
WL-03029936 Expenses Open 1 $189.98 Dec 8, 9:52 AM

Details