Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313071 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Inventory • PC

📍 Luis Torres Trunk Stock — 136 COOK AVENUE, Meriden CT, 06451

Nov 4, 2025 → Nov 6, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 6, 2025
✓ SLA Met
Active: 2 biz days
🕐 Clock stopped: Completed (Nov 6, 2025)
▶ Clock Running
Status: Created
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Nov 4 → Nov 6, 2025
2 business days (counted)
Running total: 2 of ? biz days used
Created: Nov 4, 2025 Completed: Nov 6, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 4 → Nov 4 Created ▶ Running 0 0
Nov 4 → Nov 4 Ready for Scheduling ▶ Running 0 0
Nov 4 → Nov 6 Scheduled ▶ Running 2 2
Dispatch 0.0d
Coordinators 2.1d
Field Work 0.0d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.1 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Nov 4, 2025 Due: Nov 6, 2025 Completed: Nov 6, 2025 (on time)
📅
2.1 days Total Age
⏱️
3.1d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
2.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Nov 5, 2025
Visit 2 Nov 6, 2025

AI Analysis

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Completed with minor delays
Invoiced • 120 days old
🚨
Primary Delay 3.1 days stuck in "Closed"
⏱️
Total Delay 2.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
2.1d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.1d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
2025 Inventory
🔍 Technician Findings
2025 Inventory
⚠️ Problem Description
2025 Inventory Link to EBT Inventory Cycle Count: https://www.ebiotrack.com/cyclecount/index.php?location

Timeline

📋
▶
2 Work Order Created Nov 4, 5:49 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
3 Technician Assigned Nov 4, 6:02 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Shelby Robinson
Scheduled For: 2025-11-05T13:00:00.000+0000
🗓️
Status: Scheduled by Shelby Robinson
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 9m
⏳ 2.7 business days
⏱️
▶
4 Labor Added Nov 6, 6:00 PM
Labor Added → Status: Completed → Labor Added → Status: Closed
✔️
Status: Completed by Luis Torres
From: Scheduled
To: Completed
Duration in Previous: 1d 23h
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 10.5
🏁
Status: Closed by Luis Torres
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.7 business days
📄
Status: Ready to Bill by Yecenia Campos Nov 12, 12:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 18h
📨
Status: Invoice Pending by Yecenia Campos Nov 12, 12:54 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 27m, 0m
🧾
Invoice Created Nov 13, 10:51 AM
Invoice Number: SM-246321

Bottlenecks

Scheduled
Duration: 2.1 business days (threshold: 2.0 business days)
Exceeded by 1.0 business hours
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Inventory
Branch
N/A
Technician
Luis Torres
Scheduled
Nov 5, 8:00 AM
Created
Nov 4, 5:49 PM
Invoice #
SM-246321

Work Details (2)

Name Type Status Qty Amount Date
WL-02999005 Labor Open 8 $0.00 Nov 6, 6:00 PM
WL-02999008 Labor Open 10.5 $0.00 Nov 6, 6:02 PM

Details