Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313077 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Inventory • PC

📍 Tim Holman Trunk Stock — 14410 158th Pl SE, Renton WA, 98059

Nov 4, 2025 → Nov 5, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 5, 2025
✗ SLA Missed (1 biz days late)
Active: 2 biz days
🕐 Clock stopped: Completed (Nov 6, 2025)
▶ Clock Running
Status: Created
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Nov 4 → Nov 5, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 1 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 1 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Nov 5 → Nov 6, 2025
1 business day (counted)
Running total: 2 of ? biz days used
Created: Nov 4, 2025 Completed: Nov 6, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 4 → Nov 4 Created ▶ Running 0 0
Nov 4 → Nov 5 Ready for Scheduling ▶ Running 1 1
Nov 5 → Nov 5 Assigned ▶ Running 0 1
Nov 5 → Nov 5 Scheduled ▶ Running 0 1
Nov 5 → Nov 6 Tech On Site ▶ Running 1 2
Dispatch 0.0d
Coordinators 2.1d
Field Work 0.7d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
2.1 days
Over SLA
Field Work
0.7 days
Billing
0.1 days
Created: Nov 4, 2025 Due: Nov 5, 2025 Completed: Nov 6, 2025 (on time)
📅
1.6 days Total Age
⏱️
4.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
3.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 120 days old
🚨
Primary Delay 4.0 days stuck in "Closed"
⏱️
Total Delay 3.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.1d / 1.0d SLA
Scheduled
1.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
truck stock inventory
🔍 Technician Findings
truck stock inventory
⚠️ Problem Description
2025 Inventory Link to EBT Inventory Cycle Count: https://www.ebiotrack.com/cyclecount/index.php?location

Timeline

📋
▶
2 Work Order Created Nov 4, 5:57 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Status: Assigned Nov 5, 8:43 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Michael Burris
Technician: Tim Holman
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-11-05T16:00:00.000+0000
🔧
▶
2 Status: Tech On Site Nov 5, 4:46 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 4
✔️
Status: Completed by Tim Holman Nov 5, 10:25 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5h 39m, 0m
⏳ 4.2 business days
📄
Status: Ready to Bill by Yecenia Campos Nov 12, 11:46 AM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 13h
📨
Status: Invoice Pending by Yecenia Campos Nov 12, 12:54 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 7m, 0m
🧾
Invoice Created Nov 13, 10:51 AM
Invoice Number: SM-246321

Bottlenecks

Ready for Scheduling
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.0 business hours
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Inventory
Branch
N/A
Technician
Tim Holman
Scheduled
Nov 5, 11:00 AM
Created
Nov 4, 5:57 PM
Invoice #
SM-246321

Work Details (1)

Name Type Status Qty Amount Date
WL-02997537 Labor Open 4 $0.00 Nov 5, 4:51 PM

Details