Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313085 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Sutter Mather — 3707 Schriever Ave, Mather CA, 95655

Nov 4, 2025 → Dec 15, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (10 biz days late)
Active: 26 biz days
🕐 Clock stopped: Completed (Dec 15, 2025)
▶ Clock Running
Status: Created
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 4 → Nov 7, 2025
3 business days (counted)
Running total: 3 of ? biz days used
23d
▶ Clock Running
Status: Scheduled
Nov 7 → Dec 15, 2025
23 business days (counted)
Running total: 26 of ? biz days used
Created: Nov 4, 2025 Completed: Dec 15, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 4 → Nov 4 Created ▶ Running 0 0
Nov 4 → Nov 4 Scheduled ▶ Running 0 0
Nov 4 → Nov 7 Ready for Scheduling ▶ Running 3 3
Nov 7 → Dec 15 Scheduled ▶ Running 23 26
Dispatch 0.0d
Coordinators 26.6d
Billing 2.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
26.6 days
Over SLA
Billing
2.1 days
Over SLA
Created: Nov 4, 2025 Due: Dec 31, 2025 Completed: Dec 15, 2025 (16 days early)
📅
26.0 days Total Age
⏱️
23.5d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
26.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
29 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Dec 8, 2025
Visit 2 Dec 9, 2025
Visit 3 Dec 10, 2025
Visit 4 Dec 11, 2025
Visit 5 Dec 12, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 120 days old
🚨
Primary Delay 23.5 days stuck in "Scheduled"
⏱️
Total Delay 26.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
23.5d / 2.0d SLA
Ready for Scheduling
3.1d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.1d / 1.0d SLA
Invoice Pending
0.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/4/2025 1800 LM w/Denice re verify location; 1813 see Krystin response; 1824 LM w/BB; 1949 BB avail M-Th; 2007 LM w/Denice re cnfm; 11/5/25 0953 Krystin cnfm; ack cnfm, LM w/BB; 11/7/25 1437 BB ack cnfm

Timeline

📋
▶
3 Work Order Created Nov 4, 6:11 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 2m
⏳ 3.7 business days
👷
▶
2 Technician Assigned Nov 7, 2:46 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 20h
🚨 20.0 business days
🚗
2x Travel Added Dec 9, 10:45 AM
Type: Travel
Status: Open
Qty: 10
⏱️
▶
2 7x Labor Added Dec 9, 11:09 AM
7x Labor Added → 13x Expenses Added
💵
13x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
3x Labor Added Dec 10, 10:16 AM
Type: Labor
Status: Open
Qty: 0.5, 8
⏱️
3x Labor Added Dec 11, 10:10 AM
Type: Labor
Status: Open
Qty: 0.5, 8
⏳ 2.0 business days
⏱️
Labor Added Dec 14, 11:56 AM
Type: Labor
Status: Open
Qty: 10
✔️
Status: Completed by Breyn Bailey Dec 15, 2:23 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 37d 11h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Caitlin Mcgee Dec 18, 5:54 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 15h
📨
Status: Invoice Pending by Hannah Shaw Dec 19, 9:22 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 15h 27m
🧾
▶
2 Invoice Created Dec 19, 4:53 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 7h 31m

Bottlenecks

Ready for Scheduling
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days
Scheduled
Duration: 23.5 business days (threshold: 2.0 business days)
Exceeded by 21.5 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Breyn Bailey
Scheduled
Dec 8, 2:00 PM
Created
Nov 4, 6:11 PM
Invoice #
SM-249582

Work Details (29)

Name Type Status Qty Amount Date
WL-03031175 Travel Open 10 $7.00 Dec 9, 10:45 AM
WL-03031176 Travel Open 10 $7.00 Dec 9, 10:45 AM
WL-03031212 Labor Open 14.75 $590.00 Dec 9, 11:09 AM
WL-03031213 Labor Open 0.25 $817.00 Dec 9, 11:09 AM
WL-03031214 Labor Open 4 $76.00 Dec 9, 11:09 AM
WL-03031215 Labor Open 0.5 $20.00 Dec 9, 11:09 AM
WL-03031216 Labor Open 0.5 $20.00 Dec 9, 11:09 AM
WL-03031217 Labor Open 8 $817.00 Dec 9, 11:09 AM
WL-03031218 Labor Open 0.5 $20.00 Dec 9, 11:09 AM
WL-03031232 Expenses Open 1 $52.00 Dec 9, 11:11 AM
WL-03031233 Expenses Open 1 $294.52 Dec 9, 11:11 AM
WL-03031234 Expenses Open 1 $69.94 Dec 9, 11:11 AM
WL-03031235 Expenses Open 1 $90.00 Dec 9, 11:11 AM
WL-03031223 Expenses Open 1 $719.08 Dec 9, 11:11 AM
WL-03031224 Expenses Open 1 $200.27 Dec 9, 11:11 AM
WL-03031225 Expenses Open 1 $52.00 Dec 9, 11:11 AM
WL-03031226 Expenses Open 1 $200.27 Dec 9, 11:11 AM
WL-03031227 Expenses Open 1 $52.00 Dec 9, 11:11 AM
WL-03031228 Expenses Open 1 $200.27 Dec 9, 11:11 AM
WL-03031229 Expenses Open 1 $52.00 Dec 9, 11:11 AM
WL-03031230 Expenses Open 1 $200.27 Dec 9, 11:11 AM
WL-03031231 Expenses Open 1 $52.00 Dec 9, 11:11 AM
WL-03032671 Labor Open 0.5 $20.00 Dec 10, 10:16 AM
WL-03032672 Labor Open 8 $817.00 Dec 10, 10:16 AM
WL-03032673 Labor Open 0.5 $20.00 Dec 10, 10:16 AM
WL-03033923 Labor Open 0.5 $20.00 Dec 11, 10:10 AM
WL-03033924 Labor Open 8 $817.00 Dec 11, 10:10 AM
WL-03033925 Labor Open 0.5 $20.00 Dec 11, 10:10 AM
WL-03037225 Labor Open 10 $400.00 Dec 14, 11:56 AM

Details