Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313092 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Nov 5, 2025 → Nov 10, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 26, 2025
✓ SLA Met (11 biz days early)
Active: 3 biz days
🕐 Clock stopped: Completed (Nov 10, 2025)
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Nov 5 → Nov 10, 2025
3 business days (counted)
Running total: 3 of ? biz days used
Created: Nov 5, 2025 Completed: Nov 10, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 5 → Nov 5 Created ▶ Running 0 0
Nov 5 → Nov 10 Assigned ▶ Running 3 3
Dispatch 0.8d
Coordinators 3.5d
✓ SLA Met
Dispatch
0.8 days
Over SLA
Coordinators
3.5 days
Over SLA
Created: Nov 5, 2025 Due: Nov 26, 2025 Completed: Nov 10, 2025 (16 days early)
📅
4.0 days Total Age
⏱️
3.5d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
3.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 119 days old
🚨
Primary Delay 3.5 days stuck in "Assigned"
⏱️
Total Delay 3.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.8d / 0.5d SLA
Assigned
3.5d / 0.5d SLA
Closed
0.6d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
Exchange TS 800 Pump Module, 220V, 1PH

Timeline

📋
Work Order Created Nov 5, 8:18 AM
Work Order: WO-01313092
Type: Repair
Priority: PC
🔩
▶
3 Parts Added Nov 5, 2:58 PM
Parts Added → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician: a0hF0000003P94NIAS, VPD Bench
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 6h 40m
⏳ 4.0 business days
✔️
Status: Completed by Kim Pearson Nov 10, 2:18 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 4d 23h, 0m
📄
Status: Ready to Bill by Kim Pearson Nov 11, 8:13 AM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 55m
📨
▶
2 Status: Invoice Pending Nov 11, 1:12 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Nov 12, 12:08 PM
Invoice Number: SM-246206

Bottlenecks

Entered
Duration: 6.7 business hours (threshold: 4.0 business hours)
Exceeded by 2.7 business hours
Assigned
Duration: 3.5 business days (threshold: 4.0 business hours)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Nov 5, 8:18 AM
Invoice #
SM-246206

Work Details (1)

Name Type Status Qty Amount Date
WL-02997274 Parts Open 1 $1,222.50 Nov 5, 2:58 PM

Details