Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313103 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Inventory • PC

📍 Rene Yescas Trunk Stock — 3301 S. Bear St 62E, Santa Ana CA, 92704

Nov 5, 2025 → Dec 10, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 9, 2025
✗ SLA Missed (1 biz days late)
Active: 22 biz days
🕐 Clock stopped: Completed (Dec 10, 2025)
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
22d
▶ Clock Running
Status: Scheduled
Nov 5 → Dec 10, 2025
22 business days (counted)
Running total: 22 of ? biz days used
Created: Nov 5, 2025 Completed: Dec 10, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 5 → Nov 5 Created ▶ Running 0 0
Nov 5 → Nov 5 Ready for Scheduling ▶ Running 0 0
Nov 5 → Nov 5 Assigned ▶ Running 0 0
Nov 5 → Dec 10 Scheduled ▶ Running 22 22
Dispatch 0.0d
Coordinators 22.7d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
22.7 days
Over SLA
Created: Nov 5, 2025 Due: Dec 9, 2025 Completed: Dec 10, 2025 (on time)
📅
22.7 days Total Age
⏱️
22.7d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
21.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Dec 8, 2025
Visit 2 Dec 9, 2025

AI Analysis

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Completed with significant delays
Invoiced • 119 days old
🚨
Primary Delay 22.7 days stuck in "Scheduled"
⏱️
Total Delay 21.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
22.7d / 2.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
2025 inventory complete
🔍 Technician Findings
2025 inventory needed
⚠️ Problem Description
2025 Inventory Link to EBT Inventory Cycle Count: https://www.ebiotrack.com/cyclecount/index.php?location

Timeline

📋
▶
2 Work Order Created Nov 5, 8:47 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Status: Assigned Nov 5, 8:55 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Michael Burris
Technician: Rene Yescas
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-11-06T15:00:00.000+0000, 2025-11-06T11:30:00.000+0000
📅
Dispatch Scheduled by Michael Burris Nov 5, 10:57 AM
Scheduled For: 2025-11-17T16:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Nicholas Willick Nov 7, 4:16 PM
Scheduled For: 2025-12-08T16:30:00.000+0000
🚨 20.1 business days
⏱️
▶
2 2x Labor Added Dec 10, 12:50 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Rene Yescas
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 34d 15h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Dec 11, 10:34 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 9h, 0m
⏳ 2.0 business days
🧾
Invoice Created Dec 14, 10:05 AM
Invoice Number: SM-248740

Bottlenecks

Scheduled
Duration: 22.7 business days (threshold: 2.0 business days)
Exceeded by 20.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Inventory
Branch
N/A
Technician
Rene Yescas
Scheduled
Dec 8, 11:30 AM
Created
Nov 5, 8:47 AM
Invoice #
SM-248740

Work Details (2)

Name Type Status Qty Amount Date
WL-03032441 Labor Open 10 $0.00 Dec 10, 12:50 AM
WL-03032442 Labor Open 10 $0.00 Dec 10, 12:50 AM

Details