Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313113 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Inventory • PC

📍 Franco Jackson Trunk Stock — 1634 Bising Avenue, Cincinnati OH, 45239

Nov 5, 2025 → Nov 9, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 7, 2025
✗ SLA Missed (1 biz days late)
Active: 3 biz days
🕐 Clock stopped: Completed (Nov 10, 2025)
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Nov 5 → Nov 7, 2025
2 business days (counted)
Running total: 2 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Nov 7 → Nov 10, 2025
1 business day (counted)
Running total: 3 of ? biz days used
Created: Nov 5, 2025 Completed: Nov 10, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 5 → Nov 5 Created ▶ Running 0 0
Nov 5 → Nov 5 Ready for Scheduling ▶ Running 0 0
Nov 5 → Nov 5 Assigned ▶ Running 0 0
Nov 5 → Nov 7 Scheduled ▶ Running 2 2
Nov 7 → Nov 10 Tech On Site ▶ Running 1 3
Dispatch 0.0d
Coordinators 3.0d
Field Work 1.3d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
3.0 days
Over SLA
Field Work
1.3 days
Over SLA
Billing
0.0 days
Created: Nov 5, 2025 Due: Nov 7, 2025 Completed: Nov 10, 2025 (2 days late)
📅
3.3 days Total Age
⏱️
3.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
2.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Franco Jackson — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 7, 2025
Visit 2 Nov 8, 2025

AI Analysis

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Completed with minor delays
Invoiced • 119 days old
🚨
Primary Delay 3.0 days stuck in "Scheduled"
⏱️
Total Delay 2.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
1.3d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
7nov2025 8nov2025 fjackson inventory of braun parts and bed parts, had to spread across 2 days, had to manually entering almost all bed parts as they were not pulling in ebiotrack and had to email each, also went to storage and to west chester hospital as i had some inventory there onsite
🔍 Technician Findings
inventory
⚠️ Problem Description
2025 Inventory Link to EBT Inventory Cycle Count: https://www.ebiotrack.com/cyclecount/index.php?location

Timeline

📋
▶
2 Work Order Created Nov 5, 9:04 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Status: Assigned Nov 5, 9:18 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Charles Ramen
Technician: Franco Jackson
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-11-07T13:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Robert Jackson Nov 7, 10:00 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 0h
⏳ 1.0 business days
⏱️
▶
2 2x Labor Added Nov 9, 9:01 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Robert Jackson
From: Tech On Site
To: Completed
Duration in Previous: 2d 11h
🏁
Status: Closed by Robert Jackson Nov 9, 9:09 PM
From: Completed
To: Closed
Duration in Previous: 7m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Nov 12, 12:49 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Yecenia Campos
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 4m, 0m
🧾
Invoice Created Nov 13, 10:51 AM
Invoice Number: SM-246321

Bottlenecks

Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Inventory
Branch
N/A
Technician
Franco Jackson
Scheduled
Nov 7, 8:00 AM
Created
Nov 5, 9:04 AM
Invoice #
SM-246321

Work Details (2)

Name Type Status Qty Amount Date
WL-03001610 Labor Open 8 $0.00 Nov 9, 9:01 PM
WL-03001611 Labor Open 4 $0.00 Nov 9, 9:01 PM

Details