Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313117 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Inventory • PC

📍 Chane Lacy Trunk Stock — 109 Sherbrook Circle, Conroe TX, 77385

Nov 5, 2025 → Nov 9, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 7, 2025
✗ SLA Missed (1 biz days late)
Active: 3 biz days
🕐 Clock stopped: Completed (Nov 10, 2025)
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Nov 5 → Nov 10, 2025
3 business days (counted)
Running total: 3 of ? biz days used
Created: Nov 5, 2025 Completed: Nov 10, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 5 → Nov 5 Created ▶ Running 0 0
Nov 5 → Nov 5 Ready for Scheduling ▶ Running 0 0
Nov 5 → Nov 5 Assigned ▶ Running 0 0
Nov 5 → Nov 10 Scheduled ▶ Running 3 3
Dispatch 0.0d
Coordinators 3.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
3.0 days
Over SLA
Billing
0.0 days
Created: Nov 5, 2025 Due: Nov 7, 2025 Completed: Nov 10, 2025 (2 days late)
📅
3.0 days Total Age
⏱️
3.0d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
2.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 119 days old
🚨
Primary Delay 3.0 days stuck in "Scheduled"
⏱️
Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
3.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Inventory complete
🔍 Technician Findings
Inventory complete
⚠️ Problem Description
2025 Inventory Link to EBT Inventory Cycle Count: https://www.ebiotrack.com/cyclecount/index.php?location

Timeline

📋
▶
5 Work Order Created Nov 5, 9:07 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned → Status: Assigned → Dispatch Scheduled
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
Technician Assigned by Kaitlyn Kelch
Technician: a0h5A00000HFAYSQA5, Chane Lacy
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 1m, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-11-07T15:00:00.000+0000
⏳ 3.0 business days
⏱️
▶
2 Labor Added Nov 9, 7:03 PM
Labor Added → Status: Completed
✔️
Status: Completed by Chane Lacy
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4d 9h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Yecenia Campos Nov 12, 12:49 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 17h
📨
Status: Invoice Pending by Yecenia Campos Nov 12, 12:54 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 5m, 0m
🧾
Invoice Created Nov 13, 10:51 AM
Invoice Number: SM-246321

Bottlenecks

Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Inventory
Branch
N/A
Technician
Chane Lacy
Scheduled
Nov 7, 10:00 AM
Created
Nov 5, 9:07 AM
Invoice #
SM-246321

Work Details (1)

Name Type Status Qty Amount Date
WL-03001550 Labor Open 8 $0.00 Nov 9, 7:03 PM

Details