Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313122 ↗ ServiceMax

HIGI LLC • Inventory • PC

📍 Andrew Przybyla Trunk Stock — 143 W. Dewey Ave, Coolidge AZ, 85128

Nov 5, 2025 → Nov 10, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 10, 2025
✓ SLA Met
Active: 3 biz days
🕐 Clock stopped: Completed (Nov 10, 2025)
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Nov 5 → Nov 10, 2025
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 3 of ? biz days used
Created: Nov 5, 2025 Completed: Nov 10, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 5 → Nov 5 Created ▶ Running 0 0
Nov 5 → Nov 5 Ready for Scheduling ▶ Running 0 0
Nov 5 → Nov 5 Assigned ▶ Running 0 0
Nov 5 → Nov 10 Scheduled ▶ Running 3 3
Nov 10 → Nov 10 Tech On Site ▶ Running 0 3
Dispatch 0.0d
Coordinators 4.1d
Field Work 0.7d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.1 days
Over SLA
Field Work
0.7 days
Created: Nov 5, 2025 Due: Nov 10, 2025 Completed: Nov 10, 2025 (on time)
📅
4.0 days Total Age
⏱️
4.0d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
4.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 119 days old
🚨
Primary Delay 4.0 days stuck in "Scheduled"
⏱️
Total Delay 4.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
3.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
2025 Inventory
🔍 Technician Findings
2025 Inventory
⚠️ Problem Description
2025 Inventory Link to EBT Inventory Cycle Count: https://www.ebiotrack.com/cyclecount/index.php?location

Timeline

📋
▶
2 Work Order Created Nov 5, 9:18 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Nov 5, 10:20 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 1h 2m, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-11-10T15:00:00.000+0000
⏳ 4.0 business days
🔧
▶
2 Status: Tech On Site Nov 10, 12:41 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8
✔️
Status: Completed by Andrew Przybyla Nov 10, 5:59 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5h 18m, 0m
⏳ 3.8 business days
📄
Status: Ready to Bill by Hannah Shaw Nov 14, 9:56 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 3d 15h, 0m
⏳ 3.0 business days
🧾
Invoice Created Nov 18, 3:51 PM
Invoice Number: SM-246675

Bottlenecks

Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Inventory
Branch
N/A
Technician
Andrew Przybyla
Scheduled
Nov 10, 10:00 AM
Created
Nov 5, 9:18 AM
Invoice #
SM-246675

Work Details (1)

Name Type Status Qty Amount Date
WL-03002086 Labor Open 8 $0.00 Nov 10, 12:45 PM

Details