Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313125 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Inventory • PC

📍 Jon Kuehl Trunk Stock — 2518 NORMAND DR SE, Grand Rapids MI, 49506

Nov 5, 2025 → Nov 7, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 11, 2025
✓ SLA Met (1 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Nov 7, 2025)
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Nov 5 → Nov 7, 2025
2 business days (counted)
Running total: 2 of ? biz days used
Created: Nov 5, 2025 Completed: Nov 7, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 5 → Nov 5 Created ▶ Running 0 0
Nov 5 → Nov 5 Ready for Scheduling ▶ Running 0 0
Nov 5 → Nov 5 Assigned ▶ Running 0 0
Nov 5 → Nov 7 Scheduled ▶ Running 2 2
Dispatch 0.0d
Coordinators 3.2d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.2 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Nov 5, 2025 Due: Nov 11, 2025 Completed: Nov 7, 2025 (4 days early)
📅
3.0 days Total Age
⏱️
3.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
2.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 119 days old
🚨
Primary Delay 3.0 days stuck in "Scheduled"
⏱️
Total Delay 2.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Scheduled
3.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.5d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed inventory.
🔍 Technician Findings
Inventory.
⚠️ Problem Description
2025 Inventory Link to EBT Inventory Cycle Count: https://www.ebiotrack.com/cyclecount/index.php?location

Timeline

📋
▶
2 Work Order Created Nov 5, 9:22 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Nov 5, 10:41 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 1h 18m, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-11-10T13:00:00.000+0000
⏳ 3.0 business days
✔️
▶
2 Status: Completed Nov 7, 3:17 PM
Status: Completed → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 2.75, 4
🏁
Status: Closed by Jonathan Kuehl Nov 7, 3:22 PM
From: Completed
To: Closed
Duration in Previous: 5m
⏳ 3.0 business days
📄
Status: Ready to Bill by Yecenia Campos Nov 12, 12:34 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 21h
📨
Status: Invoice Pending by Yecenia Campos Nov 12, 12:54 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 19m, 0m
⏳ 3.0 business days
🧾
Invoice Created Nov 14, 9:07 AM
Invoice Number: SM-246321

Bottlenecks

Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Inventory
Branch
N/A
Technician
Jon Kuehl
Scheduled
Nov 10, 8:00 AM
Created
Nov 5, 9:22 AM
Invoice #
SM-246321

Work Details (3)

Name Type Status Qty Amount Date
WL-03000118 Labor Open 2.75 $0.00 Nov 7, 3:22 PM
WL-03000119 Travel Open 4 $0.00 Nov 7, 3:22 PM
WL-03000120 Travel Open 4 $0.00 Nov 7, 3:22 PM

Details