Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313135 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Inventory • PC

📍 Paul Bonang Jr. Trunk Stock — 214 Asylum Rd, Warwick RI, 02886

Nov 5, 2025 → Nov 15, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 14, 2025
✗ SLA Missed
Active: 6 biz days
🕐 Clock stopped: Completed (Nov 15, 2025)
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Nov 5 → Nov 15, 2025
6 business days (counted)
Running total: 6 of ? biz days used
Created: Nov 5, 2025 Completed: Nov 15, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 5 → Nov 5 Created ▶ Running 0 0
Nov 5 → Nov 5 Ready for Scheduling ▶ Running 0 0
Nov 5 → Nov 5 Assigned ▶ Running 0 0
Nov 5 → Nov 15 Scheduled ▶ Running 6 6
Dispatch 0.0d
Coordinators 7.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
7.2 days
Over SLA
Created: Nov 5, 2025 Due: Nov 14, 2025 Completed: Nov 15, 2025 (on time)
📅
7.0 days Total Age
⏱️
7.0d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
6.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Nov 13, 2025
Visit 2 Nov 14, 2025

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 119 days old
🚨
Primary Delay 7.0 days stuck in "Scheduled"
⏱️
Total Delay 6.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Scheduled
7.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
A
🔍 Technician Findings
A
⚠️ Problem Description
2025 Inventory Link to EBT Inventory Cycle Count: https://www.ebiotrack.com/cyclecount/index.php?location

Timeline

📋
▶
2 Work Order Created Nov 5, 9:38 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Nov 5, 11:06 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 1h 28m, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-13T13:00:00.000+0000
⚠️ 7.0 business days
⏱️
Labor Added Nov 14, 9:09 AM
Type: Labor
Status: Open
Qty: 9.25
⏱️
Labor Added Nov 14, 12:11 PM
Type: Labor
Status: Open
Qty: 3.75
✔️
Status: Completed by Paul Bonang Nov 15, 9:05 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 9d 21h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Nov 18, 12:04 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 3d 2h, 0m
⏳ 2.0 business days
🧾
Invoice Created Nov 19, 9:16 PM
Invoice Number: SM-246838

Bottlenecks

Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Inventory
Branch
N/A
Technician
Paul Bonang Jr
Scheduled
Nov 13, 8:00 AM
Created
Nov 5, 9:38 AM
Invoice #
SM-246838

Work Details (2)

Name Type Status Qty Amount Date
WL-03007202 Labor Open 9.25 $0.00 Nov 14, 9:09 AM
WL-03007562 Labor Open 3.75 $0.00 Nov 14, 12:11 PM

Details