Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313136 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Inventory • PC

📍 Pete Ramos Trunk Stock — 235 Fairfield Ave, Middlesex NJ, 11580

Nov 5, 2025 → Nov 22, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 21, 2025
✗ SLA Missed
Active: 11 biz days
🕐 Clock stopped: Completed (Nov 22, 2025)
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
11d
▶ Clock Running
Status: Scheduled
Nov 5 → Nov 22, 2025
11 business days (counted)
Running total: 11 of ? biz days used
Created: Nov 5, 2025 Completed: Nov 22, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 5 → Nov 5 Created ▶ Running 0 0
Nov 5 → Nov 5 Ready for Scheduling ▶ Running 0 0
Nov 5 → Nov 5 Assigned ▶ Running 0 0
Nov 5 → Nov 22 Scheduled ▶ Running 11 11
Dispatch 0.0d
Coordinators 12.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
12.2 days
Over SLA
Billing
0.0 days
Created: Nov 5, 2025 Due: Nov 21, 2025 Completed: Nov 22, 2025 (on time)
📅
12.0 days Total Age
⏱️
12.0d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
11.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 119 days old
🚨
Primary Delay 12.0 days stuck in "Scheduled"
⏱️
Total Delay 11.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Scheduled
12.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/12 KSmith -- Per Shawn, this inventory is being scheduled due to needing coverage for a Midmark Installation
🔧 Work Performed
inventory
🔍 Technician Findings
inventory
⚠️ Problem Description
2025 Inventory Link to EBT Inventory Cycle Count: https://www.ebiotrack.com/cyclecount/index.php?location

Timeline

📋
▶
2 Work Order Created Nov 5, 9:40 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Nov 5, 11:05 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 1h 24m, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-14T13:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Kourtney Smith Nov 12, 10:15 AM
Scheduled For: 2025-11-21T13:00:00.000+0000
⚠️ 8.0 business days
⏱️
▶
2 Labor Added Nov 21, 11:59 PM
Labor Added → Status: Completed
✔️
Status: Completed by Pete Ramos
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 16d 12h, 0m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Nov 25, 12:25 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🚨 31.0 business days
🧾
Invoice Created Jan 12, 3:25 PM
Invoice Number: SM-247528

Bottlenecks

Scheduled
Duration: 12.0 business days (threshold: 2.0 business days)
Exceeded by 10.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Inventory
Branch
N/A
Technician
Pete Ramos
Scheduled
Nov 21, 8:00 AM
Created
Nov 5, 9:40 AM
Invoice #
SM-247528

Work Details (1)

Name Type Status Qty Amount Date
WL-03017393 Labor Open 4 $0.00 Nov 21, 11:59 PM

Details