Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313137 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Inventory • PC

📍 Dylan Ingraham Trunk Stock Extra Storage Space — 204 Fulton Court, Peachtree City GA, 30269

Nov 5, 2025 → Nov 14, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 14, 2025
✓ SLA Met
Active: 6 biz days
🕐 Clock stopped: Completed (Nov 14, 2025)
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Nov 5 → Nov 13, 2025
5 business days (counted)
Running total: 5 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Nov 13 → Nov 14, 2025
1 business day (counted)
Running total: 6 of ? biz days used
Created: Nov 5, 2025 Completed: Nov 14, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 5 → Nov 5 Created ▶ Running 0 0
Nov 5 → Nov 5 Ready for Scheduling ▶ Running 0 0
Nov 5 → Nov 5 Assigned ▶ Running 0 0
Nov 5 → Nov 13 Scheduled ▶ Running 5 5
Nov 13 → Nov 14 Tech On Site ▶ Running 1 6
Dispatch 0.0d
Coordinators 6.1d
Field Work 2.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
6.1 days
Over SLA
Field Work
2.0 days
Over SLA
Created: Nov 5, 2025 Due: Nov 14, 2025 Completed: Nov 14, 2025 (on time)
📅
7.0 days Total Age
⏱️
6.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
6.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Dylan Ingraham — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 13, 2025
Visit 2 Nov 14, 2025

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 119 days old
🚨
Primary Delay 6.0 days stuck in "Scheduled"
⏱️
Total Delay 6.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
6.0d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
11/13 DI: 2025 ANNUAL PARTS INVENTORY DAY 1 (COUNTED STRYKER & FERNO EMS PARTS IN STORAGE UNIT) 11/14 DI: 2025 ANNUAL PARTS INVENTORY DAY 1 (COUNTED REMAING STRYKER & FERNO EMS PARTS IN STORAGE UNIT / VAN + ALL HCP PARTS IN VAN)
🔍 Technician Findings
11/13 DI: 2025 ANNUAL PARTS INVENTORY
⚠️ Problem Description
2025 Inventory Link to EBT Inventory Cycle Count: https://www.ebiotrack.com/cyclecount/index.php?location

Timeline

📋
▶
2 Work Order Created Nov 5, 9:42 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Nov 5, 10:48 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 1h 5m, 0m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-11-13T13:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Dylan Ingraham Nov 13, 9:56 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 23h
⏳ 2.0 business days
✔️
▶
2 Status: Completed Nov 14, 3:45 PM
Status: Completed → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 8.5, 5.5
🏁
Status: Closed by Dylan Ingraham Nov 14, 3:52 PM
From: Completed
To: Closed
Duration in Previous: 6m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Nov 18, 12:04 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 3d 20h, 0m
🚨 27.0 business days
🧾
Invoice Created Dec 29, 11:35 AM
Invoice Number: SM-246838

Bottlenecks

Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Inventory
Branch
N/A
Technician
Dylan Ingraham
Scheduled
Nov 13, 8:00 AM
Created
Nov 5, 9:42 AM
Invoice #
SM-246838

Work Details (2)

Name Type Status Qty Amount Date
WL-03007926 Labor Open 8.5 $0.00 Nov 14, 3:49 PM
WL-03007927 Labor Open 5.5 $0.00 Nov 14, 3:49 PM

Details