Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Nov 14, 2025
✓ SLA Met
🕐 Clock stopped: Completed (Nov 14, 2025)
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Nov 5 → Nov 13, 2025
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 5 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Nov 13 → Nov 14, 2025
1 business day (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 6 of ? biz days used
Created: Nov 5, 2025
Completed: Nov 14, 2025
Show SLA Clock Detail (7 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Nov 5 → Nov 5 |
Created |
▶ Running
|
0 |
0 |
| Nov 5 → Nov 5 |
Ready for Scheduling |
▶ Running
|
0 |
0 |
| Nov 5 → Nov 5 |
Assigned |
▶ Running
|
0 |
0 |
| Nov 5 → Nov 13 |
Scheduled |
▶ Running
|
5 |
5 |
| Nov 13 → Nov 13 |
Tech On Site |
▶ Running
|
0 |
5 |
| Nov 13 → Nov 14 |
Scheduled |
▶ Running
|
1 |
6 |
| Nov 14 → Nov 14 |
Tech On Site |
▶ Running
|
0 |
6 |
Coordinators
7.3 days
Over SLA
Created: Nov 5, 2025
Due: Nov 14, 2025
Completed: Nov 14, 2025 (on time)
⏱️
5.9d in Scheduled
Longest Stage
🔄
6 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Christopher Morning — scheduling delays attributed to technician, not coordinators
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
5.9 days stuck in "Scheduled"
⏱️
Total Delay
4.9 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
0.3d
/ 1.0d SLA
Scheduled
7.0d
/ 2.0d SLA
Tech On Site
0.1d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔧
Work Performed
11-13-25 CTM - Performed Inventory count on trunk stop.
🔍
Technician Findings
11-13-25 CTM - Perform Inventory count on trunk stop.
⚠️
Problem Description
2025 Inventory
Link to EBT Inventory Cycle Count:
https://www.ebiotrack.com/cyclecount/index.php?location
📅
WO-01313146 - Inventory - Knightdale - Christopher Morning Trunk Stock
Nov 13, 2025 2:00pm – 5:00pm
Work Order: WO-01313146
Account: EMSAR HOUSE ACCOUNT
Customer Case Number:
Location: Christopher Morning Trunk Stock
Address: 1505 Slate Ridge Rd, Knightdale, NC 27545
Manufacturer:
Model #:
Serial #:
Contact Name:
Contact Phone:
Contact Email:
Due Date: 11/14/2025
Scheduled Date/
Timeline
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling, Assigned
To:
Assigned, Scheduled
Duration in Previous:
2h 13m, 0m
📅
Scheduled For:
2025-11-14T13:00:00.000+0000
📅
Scheduled For:
2025-11-13T13:00:00.000+0000
📅
Scheduled For:
2025-11-13T19:00:00.000+0000
🔧
From:
Scheduled
To:
Tech On Site
Duration in Previous:
8d 4h
🗓️
From:
Tech On Site
To:
Scheduled
Duration in Previous:
27m
⏱️
🔧
From:
Scheduled, Tech On Site, Completed
To:
Tech On Site, Completed, Closed
Duration in Previous:
1d 1h, 0m
📄
From:
Closed, Ready to Bill, Invoice Pending
To:
Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:
3d 17h, 0m
🧾
Invoice Number:
SM-246838
Bottlenecks
Scheduled
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
ℹ️ Work Order Details
Technician
Christopher Morning
Scheduled
Nov 13, 2:00 PM
Work Details (1)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03008208 |
Labor |
Open |
0.25 |
$0.00 |
Nov 14, 6:45 PM |