Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313151 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair/PM • PSM

📍 CHROMALLOY CASTINGS TAMPA CORP — 3401 Queen Palm Dr, Tampa FL, 33619

Nov 5, 2025 → Nov 21, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✓ SLA Met (3 biz days early)
Active: 11 biz days
🕐 Clock stopped: Completed (Nov 21, 2025)
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
11d
▶ Clock Running
Status: Assigned
Nov 5 → Nov 21, 2025
11 business days (counted)
Running total: 11 of ? biz days used
Created: Nov 5, 2025 Completed: Nov 21, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 5 → Nov 5 Created ▶ Running 0 0
Nov 5 → Nov 21 Assigned ▶ Running 11 11
Dispatch 0.0d
Coordinators 12.0d
Field Work 0.0d
Billing 2.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
12.0 days
Over SLA
Field Work
0.0 days
Billing
2.0 days
Over SLA
Created: Nov 5, 2025 Due: Dec 5, 2025 Completed: Nov 21, 2025 (14 days early)
📅
12.0 days Total Age
⏱️
12.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
12.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 119 days old
🚨
Primary Delay 12.0 days stuck in "Assigned"
⏱️
Total Delay 12.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
12.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
0.4d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Perform Bench PM: Evaluate, unit has a off set fault. 11/17/2025 Started tear down unit, clean valve block, replace all O-ring, plunger seal, internal leak valve, internal calibrated leak, pre-amp board. Clean inside spec-tube body, installed hot source filament kit, metal gasket, retorque spec-tube header. Started up unit, perform fine test procedure, record parameter, chart record MDL/Helium Stability. Unit leak check ok ship unit back to customer.
🔍 Technician Findings
OFFSET FAULT ERROR
⚠️ Problem Description
Note 03.11.2025 10:16:00 KANTANWA Hello Team, Customer called in to accept quote 3000966940. Service Request Number: 8106465410 Sub ID 7621786560046934804878 AMEX $2,961.63 Taxable Cardholder/ Caller: Lisa Roe lroe@chromalloy.com 813-447-6888 Billing/Shipping: CHROMALLOY CASTINGS TAMPA CORP 3401 Queen Palm Dr TAMPA,FL 33619 Customer: Gabriel Moreno gabriel.moreno@chromalloy.com 813-885-4781 310074 ____________________ Note 15.10.2025 10:54:46 WF-BATCH Agent: PIERCEB Timestamp: 2025-10-15 09:54:36 Once the quotation has been accepted, please create a service order and assign it to the service employee group 98004262. Salesperson - Mike Wyant; mike.wyant@agilent.com; Mobile: 919-753-8802. Customer requested PM Service.
📄 Description
VS PR02 Portable Leak Detector
📞 Call Description
VPD Bench Repair Trade

Timeline

📋
▶
3 Work Order Created Nov 5, 10:15 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician: Minh Huynh
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 3m
🚨 11.9 business days
🔩
6x Parts Added Nov 21, 7:20 AM
Type: Parts
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Nov 21, 7:30 AM
Labor Added → Status: Completed
✔️
Status: Completed by Minh Huynh
From: Assigned
To: Completed
Duration in Previous: 15d 21h
🏁
Status: Closed by Minh Huynh Nov 21, 7:37 AM
From: Completed
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Hannah Shaw Nov 21, 11:09 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3h 31m
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Nov 24, 4:23 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
⚠️ 8.9 business days
🧾
Invoice Created Dec 8, 5:14 PM
Invoice Number: 247467

Bottlenecks

Assigned
Duration: 12.0 business days (threshold: 4.0 business hours)
Exceeded by 11.5 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Repair/PM
Branch
ERLA - PROD
Technician
Minh Huynh
Scheduled
N/A
Created
Nov 5, 10:15 AM
Invoice #
247467

Work Details (7)

Name Type Status Qty Amount Date
WL-03015929 Parts Open 1 $0.00 Nov 21, 7:20 AM
WL-03015930 Parts Open 1 $0.00 Nov 21, 7:20 AM
WL-03015931 Parts Open 1 $0.00 Nov 21, 7:20 AM
WL-03015932 Parts Open 1 $0.00 Nov 21, 7:20 AM
WL-03015933 Parts Open 1 $0.00 Nov 21, 7:20 AM
WL-03015934 Parts Open 1 $0.00 Nov 21, 7:20 AM
WL-03015938 Labor Open 5 $582.00 Nov 21, 7:30 AM

Details