Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313153 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Inventory • PC

📍 Jordan Moceri Trunk Stock — 27611 Kime Holderman Rd, Circleville OH, 43113

Nov 5, 2025 → Nov 18, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 17, 2025
✗ SLA Missed (2 biz days late)
Active: 9 biz days
🕐 Clock stopped: Completed (Nov 19, 2025)
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Nov 5 → Nov 19, 2025
9 business days (counted)
Running total: 9 of ? biz days used
Created: Nov 5, 2025 Completed: Nov 19, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 5 → Nov 5 Created ▶ Running 0 0
Nov 5 → Nov 5 Ready for Scheduling ▶ Running 0 0
Nov 5 → Nov 5 Assigned ▶ Running 0 0
Nov 5 → Nov 19 Scheduled ▶ Running 9 9
Dispatch 0.0d
Coordinators 9.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
9.2 days
Over SLA
Created: Nov 5, 2025 Due: Nov 17, 2025 Completed: Nov 19, 2025 (1 days late)
📅
9.1 days Total Age
⏱️
9.1d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
7.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 119 days old
🚨
Primary Delay 9.1 days stuck in "Scheduled"
⏱️
Total Delay 7.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
9.1d / 2.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
inventory
🔍 Technician Findings
inventory
⚠️ Problem Description
2025 Inventory Link to EBT Inventory Cycle Count: https://www.ebiotrack.com/cyclecount/index.php?location

Timeline

📋
▶
2 Work Order Created Nov 5, 10:18 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
4 Technician Assigned Nov 5, 10:59 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 41m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-11-17T13:00:00.000+0000
🗓️
Status: Scheduled by Charles Ramen
From: Assigned
To: Scheduled
Duration in Previous: 3m
⚠️ 9.0 business days
⏱️
▶
2 Labor Added Nov 18, 7:42 PM
Labor Added → Status: Completed
✔️
Status: Completed by Jordan Moceri
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 13d 8h, 0m
📄
Status: Ready to Bill by Diane Patton Nov 19, 4:21 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 20h 37m, 0m
🚨 18.0 business days
🧾
Invoice Created Dec 16, 10:12 AM
Invoice Number: SM-247014

Bottlenecks

Scheduled
Duration: 9.1 business days (threshold: 2.0 business days)
Exceeded by 7.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Inventory
Branch
N/A
Technician
Jordan Moceri
Scheduled
Nov 17, 8:00 AM
Created
Nov 5, 10:18 AM
Invoice #
SM-247014

Work Details (1)

Name Type Status Qty Amount Date
WL-03012096 Labor Open 8 $0.00 Nov 18, 7:42 PM

Details