Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313160 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Inventory • PC

📍 Taylor Duda Trunk Stock — 5841 Route 80 PO Box 955, Tully NY, 13159

Nov 5, 2025 → Nov 18, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 18, 2025
✓ SLA Met
Active: 8 biz days
🕐 Clock stopped: Completed (Nov 18, 2025)
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Nov 5 → Nov 18, 2025
8 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 8 of ? biz days used
Created: Nov 5, 2025 Completed: Nov 18, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 5 → Nov 5 Created ▶ Running 0 0
Nov 5 → Nov 5 Ready for Scheduling ▶ Running 0 0
Nov 5 → Nov 5 Assigned ▶ Running 0 0
Nov 5 → Nov 18 Scheduled ▶ Running 8 8
Nov 18 → Nov 18 Tech On Site ▶ Running 0 8
Dispatch 0.0d
Coordinators 9.1d
Field Work 0.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
9.1 days
Over SLA
Field Work
0.6 days
Created: Nov 5, 2025 Due: Nov 18, 2025 Completed: Nov 18, 2025 (on time)
📅
9.0 days Total Age
⏱️
9.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
7.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 119 days old
🚨
Primary Delay 9.0 days stuck in "Scheduled"
⏱️
Total Delay 7.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
9.0d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Inventory
🔍 Technician Findings
Inventory
⚠️ Problem Description
2025 Inventory Link to EBT Inventory Cycle Count: https://www.ebiotrack.com/cyclecount/index.php?location

Timeline

📋
▶
2 Work Order Created Nov 5, 10:24 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Nov 5, 11:07 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 43m, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-18T13:00:00.000+0000
⚠️ 8.9 business days
🔧
Status: Tech On Site by Taylor Duda Nov 18, 7:00 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 12d 19h
⏱️
Labor Added Nov 18, 11:18 AM
Type: Labor
Status: Open
Qty: 5
✔️
▶
2 Status: Completed Nov 18, 12:02 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Taylor Duda
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Diane Patton Nov 19, 10:49 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 22h 45m, 0m
🚨 66.0 business days
🧾
Invoice Created Feb 26, 5:46 PM
Invoice Number: SM-246945

Bottlenecks

Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Inventory
Branch
N/A
Technician
Taylor Duda
Scheduled
Nov 18, 8:00 AM
Created
Nov 5, 10:24 AM
Invoice #
SM-246945

Work Details (1)

Name Type Status Qty Amount Date
WL-03011031 Labor Open 5 $0.00 Nov 18, 11:18 AM

Details