Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313162 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Inventory • PC

📍 Henry Holmes Trunk Stock — 4167 Mistymorn Way, Powder Springs GA, 30127

Nov 5, 2025 → Nov 20, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 19, 2025
✗ SLA Missed (2 biz days late)
Active: 11 biz days
🕐 Clock stopped: Completed (Nov 21, 2025)
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
11d
▶ Clock Running
Status: Scheduled
Nov 5 → Nov 21, 2025
11 business days (counted)
Running total: 11 of ? biz days used
Created: Nov 5, 2025 Completed: Nov 21, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 5 → Nov 5 Created ▶ Running 0 0
Nov 5 → Nov 5 Ready for Scheduling ▶ Running 0 0
Nov 5 → Nov 5 Assigned ▶ Running 0 0
Nov 5 → Nov 21 Scheduled ▶ Running 11 11
Dispatch 0.0d
Coordinators 11.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
11.5 days
Over SLA
Created: Nov 5, 2025 Due: Nov 19, 2025 Completed: Nov 21, 2025 (1 days late)
📅
11.4 days Total Age
⏱️
11.4d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
10.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 119 days old
🚨
Primary Delay 11.4 days stuck in "Scheduled"
⏱️
Total Delay 10.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
11.4d / 2.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/20/25 AJinerson - Received notice from FSE that this needs to be moved to 11/20 afternoon and said he approved w/ tech sup as well.

🔧 Work Performed
20025 Inventory Performed
🔍 Technician Findings
2025 Inventory Due
⚠️ Problem Description
2025 Inventory Link to EBT Inventory Cycle Count: https://www.ebiotrack.com/cyclecount/index.php?location

Timeline

📋
▶
2 Work Order Created Nov 5, 10:30 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Nov 5, 10:48 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 18m, 0m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-11-19T13:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Abby Jinerson Nov 13, 3:28 PM
Scheduled For: 2025-11-19T19:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson Nov 17, 11:12 AM
Scheduled For: 2025-11-19T18:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Nov 17, 2:03 PM
Scheduled For: 2025-11-19T19:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Abby Jinerson Nov 20, 11:30 AM
Scheduled For: 2025-11-20T21:00:00.000+0000
⏱️
▶
2 Labor Added Nov 20, 10:23 PM
Labor Added → Status: Completed
✔️
Status: Completed by Henry Holmes
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 15d 11h, 0m
⏳ 2.2 business days
📄
Status: Ready to Bill by Diane Patton Nov 24, 9:22 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 3d 10h, 0m
⏳ 2.0 business days
🧾
Invoice Created Nov 25, 11:20 AM
Invoice Number: SM-247403

Bottlenecks

Scheduled
Duration: 11.4 business days (threshold: 2.0 business days)
Exceeded by 9.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Inventory
Branch
N/A
Technician
Henry Holmes
Scheduled
Nov 20, 4:00 PM
Created
Nov 5, 10:30 AM
Invoice #
SM-247403

Work Details (1)

Name Type Status Qty Amount Date
WL-03015712 Labor Open 2.25 $0.00 Nov 20, 10:23 PM

Details