Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313166 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Inventory • PC

📍 Joe Evans Trunk Stock — 1 St Francis Dr, GREENVILLE SC, 29601

Nov 5, 2025 → Dec 30, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 30, 2025
✓ SLA Met
Active: 35 biz days
🕐 Clock stopped: Completed (Dec 30, 2025)
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
35d
▶ Clock Running
Status: Scheduled
Nov 5 → Dec 30, 2025
35 business days (counted)
Running total: 35 of ? biz days used
Created: Nov 5, 2025 Completed: Dec 30, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 5 → Nov 5 Created ▶ Running 0 0
Nov 5 → Nov 5 Ready for Scheduling ▶ Running 0 0
Nov 5 → Nov 5 Assigned ▶ Running 0 0
Nov 5 → Dec 30 Scheduled ▶ Running 35 35
Dispatch 0.0d
Coordinators 36.0d
Field Work 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
36.0 days
Over SLA
Field Work
0.0 days
Created: Nov 5, 2025 Due: Dec 30, 2025 Completed: Dec 30, 2025 (on time)
📅
36.0 days Total Age
⏱️
36.0d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
34.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 119 days old
🚨
Primary Delay 36.0 days stuck in "Scheduled"
⏱️
Total Delay 34.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
36.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
parts inventory complete
🔍 Technician Findings
Inv
⚠️ Problem Description
2025 Inventory Link to EBT Inventory Cycle Count: https://www.ebiotrack.com/cyclecount/index.php?location

Timeline

📋
▶
2 Work Order Created Nov 5, 10:31 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Nov 5, 10:52 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 20m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-11-19T13:00:00.000+0000
🚨 11.0 business days
📅
Dispatch Scheduled by Mark Franks Nov 20, 3:27 PM
Scheduled For: 2025-11-24T13:00:00.000+0000
⏳ 3.9 business days
📅
Dispatch Scheduled by Mark Franks Nov 25, 7:21 AM
Scheduled For: 2025-12-01T13:00:00.000+0000
⏳ 4.7 business days
📅
Dispatch Scheduled by Mark Franks Dec 3, 5:46 AM
Scheduled For: 2025-12-15T13:00:00.000+0000
🚨 11.0 business days
📅
Dispatch Scheduled by Mark Franks Dec 17, 8:17 AM
Scheduled For: 2025-12-22T13:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Mark Franks Dec 24, 10:12 AM
Scheduled For: 2025-12-29T13:00:00.000+0000
⏳ 4.0 business days
⏱️
▶
2 Labor Added Dec 30, 2:34 PM
Labor Added → Status: Completed
✔️
Status: Completed by Joe Evans
From: Scheduled
To: Completed
Duration in Previous: 55d 3h
🏁
Status: Closed by Joe Evans Dec 30, 2:45 PM
From: Completed
To: Closed
Duration in Previous: 9m
📄
Status: Ready to Bill by Diane Patton Dec 31, 10:57 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 20h 12m, 0m
⚠️ 8.0 business days
🧾
Invoice Created Jan 12, 10:54 AM
Invoice Number: SM-250205

Bottlenecks

Scheduled
Duration: 36.0 business days (threshold: 2.0 business days)
Exceeded by 34.0 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Inventory
Branch
N/A
Technician
Joe Evans
Scheduled
Dec 29, 8:00 AM
Created
Nov 5, 10:31 AM
Invoice #
SM-250205

Work Details (1)

Name Type Status Qty Amount Date
WL-03049926 Labor Open 1 $0.00 Dec 30, 2:34 PM

Details