📍 University of South Carolina — 315 Main St, Columbia SC, 29208
Nov 5, 2025 → Nov 19, 2025
✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✓ SLA Met (3 biz days early)
Active: 11 biz days
🕐 Clock stopped: Completed (Nov 21, 2025)
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
11d
▶ Clock Running
Status: Assigned
Nov 5 → Nov 21, 2025
11 business days (counted)
Running total: 11 of ? biz days used
Created: Nov 5, 2025Completed: Nov 21, 2025
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 5 → Nov 5
Created
▶ Running
0
0
Nov 5 → Nov 21
Assigned
▶ Running
11
11
Dispatch0.0d
Coordinators12.0d
Field Work0.0d
Billing2.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
12.0 days
Over SLA
Field Work
0.0 days
Billing
2.0 days
Over SLA
Created: Nov 5, 2025
Due: Dec 5, 2025
Completed: Nov 19, 2025 (16 days early)
📅
10.0 daysTotal Age
⏱️
12.0d in AssignedLongest Stage
🔄
6 transitionsStatus Changes
⚠️
12.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
8 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 119 days old
🚨
Primary Delay12.0 days stuck in "Assigned"
⏱️
Total Delay12.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
12.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
0.4d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Perform Bench Overhaul: Evaluated, unit has a very slow response display touch screen,
slow pump down scroll .
11/19/2025 Started tear down unit, Clean valve block, replace all O-ring, plunger seal,
internal leak valve, internal calibrated leak, exchange scroll pump module, new display
touch screen, VPI Solenoid. clean spectrometer, installed hot source filament kit, metal
gasket, retorque spec-tube header. started up unit. perform fine test procedure, record
MDL/Helium stability. Unit leak check ok shut off unit, pack it up, ship unit back to customer.
Note
08.08.2025 11:53:41 WIGEORGE
No Charge Domestic 6232624 has been saved for carton
____________________
Note
25.07.2025 09:49:27 PIERCEB
7/25 - Customer requested adding the Wireless Remote.
- G8600-68001- Base Unit & G8600-60002 - Wireless Remote
____________________
Note
21.07.2025 12:34:24 WF-BATCH
Agent: WIGEORGE Timestamp: 2025-07-21 12:34:15
Once the quotation has been accepted, please create a service order, and assign it to the service employee group 98004017
Trade services; if a "Request for RA" form is returned with the purchase order, please attach it to the notification e-mail.
bench overhaul; scroll and display
📄Description
VS MD30 Mobile Leak Detector
📞Call Description
VPD Bench Overhaul Trade
Timeline
📋
▶
3
Work Order Created Nov 5, 10:32 AM
Work Order Created → Status: Assigned → Technician Assigned
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:2m
👷
Technician Assigned by Kim Pearson
Technician:Minh Huynh
🚨12.0 business days
🔩
7x Parts Added Nov 21, 7:53 AM
Type:Parts
Status:Open
Qty:1
⏱️
Labor Added Nov 21, 8:11 AM
Type:Labor
Status:Open
Qty:8
✔️
▶
2
Status: Completed Nov 21, 8:16 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Minh Huynh
From:Completed
To:Closed
Duration in Previous:3m
📄
Status: Ready to Bill by Hannah ShawNov 21, 11:08 AM
From:Closed
To:Ready to Bill
Duration in Previous:2h 48m
⏳2.0 business days
📨
▶
2
Status: Invoice Pending Nov 24, 4:23 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:4m
⚠️8.9 business days
🧾
Invoice Created Dec 8, 5:14 PM
Invoice Number:247467
Bottlenecks
Assigned
Duration: 12.0 business days (threshold: 4.0 business hours)
Exceeded by 11.5 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)