Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313171 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Inventory • PC

📍 Scott Roberts Trunk Stock — 41 Ross Avenue, Fort Mitchell KY, 41017

Nov 5, 2025 → Nov 30, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 5, 2025
✓ SLA Met (5 biz days early)
Active: 14 biz days
🕐 Clock stopped: Completed (Nov 30, 2025)
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
12d
▶ Clock Running
Status: Scheduled
Nov 5 → Nov 24, 2025
12 business days (counted)
Running total: 12 of ? biz days used
2d
▶ Clock Running
Status: Reschedule
Nov 24 → Nov 30, 2025
2 business days (counted)
Running total: 14 of ? biz days used
Created: Nov 5, 2025 Completed: Nov 30, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 5 → Nov 5 Created ▶ Running 0 0
Nov 5 → Nov 5 Ready for Scheduling ▶ Running 0 0
Nov 5 → Nov 5 Assigned ▶ Running 0 0
Nov 5 → Nov 24 Scheduled ▶ Running 12 12
Nov 24 → Nov 30 Reschedule ▶ Running 2 14
Dispatch 0.0d
Coordinators 15.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
15.9 days
Over SLA
Created: Nov 5, 2025 Due: Dec 5, 2025 Completed: Nov 30, 2025 (5 days early)
📅
15.0 days Total Age
⏱️
13.0d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
12.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits (1 reschedule)
4 on-site visits — why were multiple trips needed?
Visit 1 Nov 19, 2025
Visit 2 Nov 20, 2025
Visit 3 Nov 21, 2025
Visit 4 Nov 22, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 119 days old
🚨
Primary Delay 13.0 days stuck in "Scheduled"
⏱️
Total Delay 12.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
13.0d / 2.0d SLA
Reschedule
2.9d / 2.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
count and organize inventory in van and storage site
🔍 Technician Findings
trunk stock inventory to count
⚠️ Problem Description
2025 Inventory Link to EBT Inventory Cycle Count: https://www.ebiotrack.com/cyclecount/index.php?location

Timeline

📋
▶
4 Work Order Created Nov 5, 10:34 AM
Work Order Created → Status: Ready for Scheduling → Status: Assigned → Technician Assigned
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 4m, 0m
👷
Technician Assigned by Charles Ramen
Technician: Scott R Roberts
📅
Dispatch Scheduled by Charles Ramen Nov 5, 10:40 AM
Scheduled For: 2025-11-19T14:00:00.000+0000
🚨 12.0 business days
⏱️
2x Labor Added Nov 21, 10:06 AM
Type: Labor
Status: Open
Qty: 12, 10.5
⏳ 1.0 business days
⏱️
▶
2 Labor Added Nov 23, 9:06 PM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8
🔄
Status: Reschedule by Lawrence Yoder Nov 24, 11:48 AM
From: Scheduled
To: Reschedule
Duration in Previous: 19d 1h
⏳ 3.0 business days
✔️
Status: Completed by Scott Roberts Nov 30, 2:43 PM
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 6d 2h, 0m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Dec 2, 12:11 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-247969

Bottlenecks

Scheduled
Duration: 13.0 business days (threshold: 2.0 business days)
Exceeded by 11.0 business days
Reschedule
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.2 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Inventory
Branch
N/A
Technician
Scott R Roberts
Scheduled
N/A
Created
Nov 5, 10:34 AM
Invoice #
SM-247969

Work Details (4)

Name Type Status Qty Amount Date
WL-03016146 Labor Open 12 $0.00 Nov 21, 10:06 AM
WL-03016147 Labor Open 10.5 $0.00 Nov 21, 10:06 AM
WL-03017921 Labor Open 8 $0.00 Nov 23, 9:06 PM
WL-03017922 Labor Open 8 $0.00 Nov 23, 9:07 PM

Details