Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313182 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Inventory • PC

📍 Zachary Stieben Trunk Stock — 931 Cedar Creek, Wylie TX, 75098

Nov 5, 2025 → Nov 28, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 26, 2025
✗ SLA Missed
Active: 14 biz days
🕐 Clock stopped: Completed (Nov 28, 2025)
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Nov 5 → Nov 28, 2025
14 business days (counted)
Running total: 14 of ? biz days used
Created: Nov 5, 2025 Completed: Nov 28, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 5 → Nov 5 Created ▶ Running 0 0
Nov 5 → Nov 5 Ready for Scheduling ▶ Running 0 0
Nov 5 → Nov 5 Assigned ▶ Running 0 0
Nov 5 → Nov 28 Scheduled ▶ Running 14 14
Dispatch 0.0d
Coordinators 15.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
15.0 days
Over SLA
Created: Nov 5, 2025 Due: Nov 26, 2025 Completed: Nov 28, 2025 (1 days late)
📅
15.0 days Total Age
⏱️
15.0d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
14.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 119 days old
🚨
Primary Delay 15.0 days stuck in "Scheduled"
⏱️
Total Delay 14.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
15.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
11/26/2025 ZStieben Parts Inventory completed.
🔍 Technician Findings
11/26/2025 ZStieben Parts Inventory completed.
⚠️ Problem Description
2025 Inventory Link to EBT Inventory Cycle Count: https://www.ebiotrack.com/cyclecount/index.php?location

Timeline

📋
▶
2 Work Order Created Nov 5, 10:43 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Status: Assigned Nov 5, 11:04 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: Zachary Stieben
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-11-24T15:00:00.000+0000
🚨 10.0 business days
📅
Dispatch Scheduled by Craig Dempsey Nov 19, 11:13 AM
Scheduled For: 2025-11-26T15:00:00.000+0000
⚠️ 6.0 business days
✔️
Status: Completed by Zachary Stieben Nov 28, 11:17 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 23d 0h, 0m
⏳ 1.0 business days
⏱️
Labor Added Dec 1, 11:28 AM
Type: Labor
Status: Open
Qty: 3
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Dec 2, 12:11 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-247969

Bottlenecks

Scheduled
Duration: 15.0 business days (threshold: 2.0 business days)
Exceeded by 13.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Inventory
Branch
N/A
Technician
Zachary Stieben
Scheduled
Nov 26, 10:00 AM
Created
Nov 5, 10:43 AM
Invoice #
SM-247969

Work Details (1)

Name Type Status Qty Amount Date
WL-03022373 Labor Open 3 $0.00 Dec 1, 11:28 AM

Details