Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313184 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Inventory • PC

📍 Teddie Bracken Trunk Stock — 8851 FOX LAKE RD, Sterling OH, 44276

Nov 5, 2025 → Nov 26, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 26, 2025
✓ SLA Met
Active: 14 biz days
🕐 Clock stopped: Completed (Nov 26, 2025)
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Nov 5 → Nov 26, 2025
14 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 14 of ? biz days used
Created: Nov 5, 2025 Completed: Nov 26, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 5 → Nov 5 Created ▶ Running 0 0
Nov 5 → Nov 5 Ready for Scheduling ▶ Running 0 0
Nov 5 → Nov 5 Assigned ▶ Running 0 0
Nov 5 → Nov 26 Scheduled ▶ Running 14 14
Nov 26 → Nov 26 Tech On Site ▶ Running 0 14
Dispatch 0.0d
Coordinators 15.0d
Field Work 1.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
15.0 days
Over SLA
Field Work
1.0 days
Created: Nov 5, 2025 Due: Nov 26, 2025 Completed: Nov 26, 2025 (on time)
📅
15.0 days Total Age
⏱️
15.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
13.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Teddie Bracken — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 24, 2025
Visit 2 Nov 25, 2025
Visit 3 Nov 26, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 119 days old
🚨
Primary Delay 15.0 days stuck in "Scheduled"
⏱️
Total Delay 13.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
15.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
11/24/25-Counted overflow inventory in garage and started counting van inventory 11/25/25- Counted inventory in van and cleaned and reorganized back of van 11/26/25- Finished inventory count on van and placed all part numbers in EBT system for finalize count
🔍 Technician Findings
11/24/25-Counted overflow inventory in garage and started counting van inventory 11/25/25- Counted inventory in van and cleaned and reorganized back of van 11/26/25- Finished inventory count on van and placed all part numbers in EBT system for finalize count
⚠️ Problem Description
2025 Inventory Link to EBT Inventory Cycle Count: https://www.ebiotrack.com/cyclecount/index.php?location

Timeline

📋
▶
2 Work Order Created Nov 5, 10:45 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 5, 11:07 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 22m
👷
▶
3 Technician Assigned Nov 5, 11:18 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-11-24T13:00:00.000+0000
🗓️
Status: Scheduled by Charles Ramen
From: Assigned
To: Scheduled
Duration in Previous: 12m
🚨 14.9 business days
🔧
Status: Tech On Site by Teddie Bracken Nov 26, 7:30 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 20d 20h
⏱️
3x Labor Added Nov 26, 8:49 AM
Type: Labor
Status: Open
Qty: 10
✔️
Status: Completed by Teddie Bracken Nov 26, 4:16 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 8h 45m, 0m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Dec 1, 5:48 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-247918

Bottlenecks

Scheduled
Duration: 15.0 business days (threshold: 2.0 business days)
Exceeded by 13.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Inventory
Branch
N/A
Technician
Teddie Bracken
Scheduled
Nov 24, 8:00 AM
Created
Nov 5, 10:45 AM
Invoice #
SM-247918

Work Details (3)

Name Type Status Qty Amount Date
WL-03020611 Labor Open 10 $0.00 Nov 26, 8:49 AM
WL-03020612 Labor Open 10 $0.00 Nov 26, 8:49 AM
WL-03020613 Labor Open 10 $0.00 Nov 26, 8:49 AM

Details