Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313197 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Inventory • PC

📍 James Duff Trunk Stock — 4912 Heros Lane, Murfreesboro TN, 37129

Nov 5, 2025 → Dec 2, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 1, 2025
✗ SLA Missed (1 biz days late)
Active: 16 biz days
🕐 Clock stopped: Completed (Dec 2, 2025)
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
Nov 5 → Dec 2, 2025
16 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 16 of ? biz days used
Created: Nov 5, 2025 Completed: Dec 2, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 5 → Nov 5 Created ▶ Running 0 0
Nov 5 → Nov 5 Ready for Scheduling ▶ Running 0 0
Nov 5 → Nov 5 Assigned ▶ Running 0 0
Nov 5 → Dec 2 Scheduled ▶ Running 16 16
Dec 2 → Dec 2 Tech On Site ▶ Running 0 16
Dispatch 0.0d
Coordinators 16.6d
Field Work 0.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
16.6 days
Over SLA
Field Work
0.1 days
Created: Nov 5, 2025 Due: Dec 1, 2025 Completed: Dec 2, 2025 (on time)
📅
16.6 days Total Age
⏱️
16.4d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
14.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 119 days old
🚨
Primary Delay 16.4 days stuck in "Scheduled"
⏱️
Total Delay 14.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
16.4d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
12/1/2025 - JWD - Located inventory and completed inventory cycle count. Also organized tools and space in garage for trunk stock
🔍 Technician Findings
12/1/2025 - JWD Locate inventory for trunk stock
⚠️ Problem Description
2025 Inventory Link to EBT Inventory Cycle Count: https://www.ebiotrack.com/cyclecount/index.php?location

Timeline

📋
▶
2 Work Order Created Nov 5, 11:04 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Status: Assigned Nov 5, 12:15 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Melissa Owens
Technician: James Duff
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-12-01T13:00:00.000+0000
🚨 16.0 business days
🔧
Status: Tech On Site by James Duff Dec 1, 11:37 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 26d 11h
⏱️
Labor Added Dec 1, 11:53 PM
Type: Labor
Status: Open
Qty: 5
✔️
Status: Completed by James Duff Dec 2, 12:03 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 26m, 0m
📄
Status: Ready to Bill by Diane Patton Dec 2, 12:11 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 12h 7m, 0m
🚨 28.0 business days
🧾
Invoice Created Jan 12, 11:10 AM
Invoice Number: SM-247969

Bottlenecks

Scheduled
Duration: 16.4 business days (threshold: 2.0 business days)
Exceeded by 14.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Inventory
Branch
N/A
Technician
James Duff
Scheduled
Dec 1, 8:00 AM
Created
Nov 5, 11:04 AM
Invoice #
SM-247969

Work Details (1)

Name Type Status Qty Amount Date
WL-03023127 Labor Open 5 $0.00 Dec 1, 11:53 PM

Details