Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313198 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Inventory • PC

📍 Michael Harris Trunk Stock — 203 Milhollan Dr, Elkton MD, 21921

Nov 5, 2025 → Dec 4, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 3, 2025
✗ SLA Missed (1 biz days late)
Active: 18 biz days
🕐 Clock stopped: Completed (Dec 4, 2025)
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
18d
▶ Clock Running
Status: Scheduled
Nov 5 → Dec 4, 2025
18 business days (counted)
Running total: 18 of ? biz days used
Created: Nov 5, 2025 Completed: Dec 4, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 5 → Nov 5 Created ▶ Running 0 0
Nov 5 → Nov 5 Ready for Scheduling ▶ Running 0 0
Nov 5 → Nov 5 Assigned ▶ Running 0 0
Nov 5 → Dec 4 Scheduled ▶ Running 18 18
Dispatch 0.0d
Coordinators 19.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
19.0 days
Over SLA
Created: Nov 5, 2025 Due: Dec 3, 2025 Completed: Dec 4, 2025 (on time)
📅
19.0 days Total Age
⏱️
18.8d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
17.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 119 days old
🚨
Primary Delay 18.8 days stuck in "Scheduled"
⏱️
Total Delay 17.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
18.8d / 2.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/25 MOwens Shawn is getting this inventory count moved to 12/3 because of scheduling conflict.

🔧 Work Performed
Inventory count
🔍 Technician Findings
Inventory count
⚠️ Problem Description
2025 Inventory Link to EBT Inventory Cycle Count: https://www.ebiotrack.com/cyclecount/index.php?location

Timeline

📋
▶
2 Work Order Created Nov 5, 11:05 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Nov 5, 12:16 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 1h 10m
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-12-01T13:00:00.000+0000
🚨 14.0 business days
📅
Dispatch Scheduled by Melissa Owens Nov 25, 2:52 PM
Scheduled For: 2025-12-03T13:00:00.000+0000
⚠️ 6.0 business days
⏱️
▶
2 Labor Added Dec 4, 9:52 AM
Labor Added → Status: Completed
✔️
Status: Completed by Matthew Bateman
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 28d 21h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Dec 5, 6:33 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 8h, 0m
🚨 24.7 business days
🧾
Invoice Created Jan 12, 3:16 PM
Invoice Number: SM-248441

Bottlenecks

Scheduled
Duration: 18.8 business days (threshold: 2.0 business days)
Exceeded by 16.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Inventory
Branch
N/A
Technician
Michael Harris
Scheduled
Dec 3, 8:00 AM
Created
Nov 5, 11:05 AM
Invoice #
SM-248441

Work Details (1)

Name Type Status Qty Amount Date
WL-03026048 Labor Open 5 $0.00 Dec 4, 9:52 AM

Details