Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313200 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Inventory • PC

📍 Philip Krogstad Trunk Stock — 302 Ontelaunee Drive, Shoemakersville PA, 19555

Nov 5, 2025 → Dec 3, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 3, 2025
✓ SLA Met
Active: 17 biz days
🕐 Clock stopped: Completed (Dec 3, 2025)
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Nov 5 → Dec 3, 2025
17 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 17 of ? biz days used
Created: Nov 5, 2025 Completed: Dec 3, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 5 → Nov 5 Created ▶ Running 0 0
Nov 5 → Nov 5 Ready for Scheduling ▶ Running 0 0
Nov 5 → Nov 5 Assigned ▶ Running 0 0
Nov 5 → Dec 3 Scheduled ▶ Running 17 17
Dec 3 → Dec 3 Tech On Site ▶ Running 0 17
Dispatch 0.0d
Coordinators 18.0d
Field Work 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
18.0 days
Over SLA
Field Work
0.0 days
Created: Nov 5, 2025 Due: Dec 3, 2025 Completed: Dec 3, 2025 (on time)
📅
18.0 days Total Age
⏱️
17.8d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
17.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 119 days old
🚨
Primary Delay 17.8 days stuck in "Scheduled"
⏱️
Total Delay 17.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
17.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/24 MOwens Shawn is changing the scheduling for this inventory count to 12/3.

🔧 Work Performed
Inventory
🔍 Technician Findings
Inventory
⚠️ Problem Description
2025 Inventory Link to EBT Inventory Cycle Count: https://www.ebiotrack.com/cyclecount/index.php?location

Timeline

📋
▶
2 Work Order Created Nov 5, 11:06 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Nov 5, 12:17 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 1h 10m
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-12-01T13:00:00.000+0000
🚨 13.0 business days
📅
Dispatch Scheduled by Melissa Owens Nov 24, 3:11 PM
Scheduled For: 2025-12-03T13:00:00.000+0000
⚠️ 6.0 business days
⏱️
Labor Added Dec 3, 11:18 AM
Type: Labor
Status: Open
Qty: 3.25
🔧
Status: Tech On Site by Philip Krogstad Dec 3, 3:51 PM
From: Scheduled, Tech On Site
To: Tech On Site, Completed
Duration in Previous: 28d 3h, 0m
🏁
Status: Closed by Philip Krogstad Dec 3, 3:57 PM
From: Completed
To: Closed
Duration in Previous: 5m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Dec 5, 1:42 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 21h, 0m
🧾
Invoice Created Dec 5, 5:20 PM
Invoice Number: SM-248391

Bottlenecks

Scheduled
Duration: 17.8 business days (threshold: 2.0 business days)
Exceeded by 15.8 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Inventory
Branch
N/A
Technician
Philip Krogstad
Scheduled
Dec 3, 8:00 AM
Created
Nov 5, 11:06 AM
Invoice #
SM-248391

Work Details (1)

Name Type Status Qty Amount Date
WL-03024831 Labor Open 3.25 $0.00 Dec 3, 11:18 AM

Details