Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313201 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Inventory • PC

📍 Ray Andreu Trunk Stock — 13967 SW 44th Lane Cir Unit B, Miami FL, 33175

Nov 5, 2025 → Dec 3, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 3, 2025
✓ SLA Met
Active: 17 biz days
🕐 Clock stopped: Completed (Dec 3, 2025)
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
15d
▶ Clock Running
Status: Scheduled
Nov 5 → Dec 1, 2025
15 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 1 → Dec 3, 2025
2 business days (counted)
Running total: 17 of ? biz days used
Created: Nov 5, 2025 Completed: Dec 3, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 5 → Nov 5 Created ▶ Running 0 0
Nov 5 → Nov 5 Ready for Scheduling ▶ Running 0 0
Nov 5 → Nov 5 Assigned ▶ Running 0 0
Nov 5 → Dec 1 Scheduled ▶ Running 15 15
Dec 1 → Dec 3 Tech On Site ▶ Running 2 17
Dispatch 0.0d
Coordinators 16.0d
Field Work 3.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
16.0 days
Over SLA
Field Work
3.0 days
Over SLA
Created: Nov 5, 2025 Due: Dec 3, 2025 Completed: Dec 3, 2025 (on time)
📅
18.0 days Total Age
⏱️
15.9d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
17.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Ray Andreu — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 1, 2025
Visit 2 Dec 2, 2025
Visit 3 Dec 3, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 119 days old
🚨
Primary Delay 15.9 days stuck in "Scheduled"
⏱️
Total Delay 17.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
15.9d / 2.0d SLA
Tech On Site
3.0d / 1.0d SLA
Closed
2.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
INVENTORY
🔍 Technician Findings
INVENTORY
⚠️ Problem Description
2025 Inventory Link to EBT Inventory Cycle Count: https://www.ebiotrack.com/cyclecount/index.php?location

Timeline

📋
▶
2 Work Order Created Nov 5, 11:07 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Status: Assigned Nov 5, 11:42 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Abby Jinerson
Technician: Ray Andreu
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-12-01T13:00:00.000+0000
🚨 16.0 business days
🔧
Status: Tech On Site by Ramon Andreu Dec 1, 8:40 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 25d 20h
⏳ 3.0 business days
⏱️
▶
2 3x Labor Added Dec 3, 1:09 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Ramon Andreu
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2d 4h, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Dec 5, 1:42 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 0h, 0m
🧾
Invoice Created Dec 5, 4:48 PM
Invoice Number: SM-248391

Bottlenecks

Scheduled
Duration: 15.9 business days (threshold: 2.0 business days)
Exceeded by 13.9 business days
Tech On Site
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Inventory
Branch
N/A
Technician
Ray Andreu
Scheduled
Dec 1, 8:00 AM
Created
Nov 5, 11:07 AM
Invoice #
SM-248391

Work Details (3)

Name Type Status Qty Amount Date
WL-03024967 Labor Open 8.5 $0.00 Dec 3, 1:09 PM
WL-03024968 Labor Open 8.5 $0.00 Dec 3, 1:09 PM
WL-03024969 Labor Open 5 $0.00 Dec 3, 1:09 PM

Details