Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313203 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Inventory • PC

📍 Erwin Forster Trunk Stock — 144 FAIRPORT VILLAGE LANDING, Fairport NY, 14450

Nov 5, 2025 → Dec 4, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 4, 2025
✗ SLA Missed (1 biz days late)
Active: 19 biz days
🕐 Clock stopped: Completed (Dec 5, 2025)
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
18d
▶ Clock Running
Status: Scheduled
Nov 5 → Dec 4, 2025
18 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 4 → Dec 5, 2025
1 business day (counted)
Running total: 19 of ? biz days used
Created: Nov 5, 2025 Completed: Dec 5, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 5 → Nov 5 Created ▶ Running 0 0
Nov 5 → Nov 5 Ready for Scheduling ▶ Running 0 0
Nov 5 → Nov 5 Assigned ▶ Running 0 0
Nov 5 → Dec 4 Scheduled ▶ Running 18 18
Dec 4 → Dec 5 Tech On Site ▶ Running 1 19
Dispatch 0.0d
Coordinators 19.0d
Field Work 1.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
19.0 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
0.0 days
Created: Nov 5, 2025 Due: Dec 4, 2025 Completed: Dec 5, 2025 (on time)
📅
19.1 days Total Age
⏱️
18.8d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
19.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Erwin Forster — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 3, 2025
Visit 2 Dec 4, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 119 days old
🚨
Primary Delay 18.8 days stuck in "Scheduled"
⏱️
Total Delay 19.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Scheduled
18.8d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Count things
🔍 Technician Findings
Inventory
⚠️ Problem Description
2025 Inventory Link to EBT Inventory Cycle Count: https://www.ebiotrack.com/cyclecount/index.php?location

Timeline

📋
▶
2 Work Order Created Nov 5, 11:10 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Nov 5, 12:26 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 1h 15m, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-03T13:00:00.000+0000
🚨 19.0 business days
🔧
Status: Tech On Site by Erwin Forster Dec 4, 9:08 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 28d 20h
⏱️
▶
2 2x Labor Added Dec 4, 8:02 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Erwin Forster
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 10h 54m, 0m
⏳ 3.5 business days
📄
▶
3 Status: Ready to Bill Dec 9, 11:14 AM
Status: Ready to Bill → Status: Invoice Pending → Invoice Created
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
🧾
Invoice Created
Invoice Number: SM-248537

Bottlenecks

Scheduled
Duration: 18.8 business days (threshold: 2.0 business days)
Exceeded by 16.8 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.0 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Inventory
Branch
N/A
Technician
Erwin Forster
Scheduled
Dec 3, 8:00 AM
Created
Nov 5, 11:10 AM
Invoice #
SM-248537

Work Details (2)

Name Type Status Qty Amount Date
WL-03027214 Labor Open 8 $0.00 Dec 4, 8:02 PM
WL-03027215 Labor Open 8 $0.00 Dec 4, 8:02 PM

Details