Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313204 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Inventory • PC

📍 Chris Galasso Trunk Stock — 223 W Clements Bridge Road, Runnemede NJ, 08078

Nov 5, 2025 → Dec 6, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 5, 2025
✗ SLA Missed
Active: 19 biz days
🕐 Clock stopped: Completed (Dec 6, 2025)
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
19d
▶ Clock Running
Status: Scheduled
Nov 5 → Dec 5, 2025
19 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 5 → Dec 6, 2025
0 business days (counted)
Running total: 19 of ? biz days used
Created: Nov 5, 2025 Completed: Dec 6, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 5 → Nov 5 Created ▶ Running 0 0
Nov 5 → Nov 5 Ready for Scheduling ▶ Running 0 0
Nov 5 → Nov 5 Assigned ▶ Running 0 0
Nov 5 → Dec 5 Scheduled ▶ Running 19 19
Dec 5 → Dec 6 Tech On Site ▶ Running 0 19
Dispatch 0.0d
Coordinators 19.5d
Field Work 1.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
19.5 days
Over SLA
Field Work
1.0 days
Created: Nov 5, 2025 Due: Dec 5, 2025 Completed: Dec 6, 2025 (on time)
📅
20.0 days Total Age
⏱️
19.4d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
18.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Chris Galasso — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 4, 2025
Visit 2 Dec 5, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 119 days old
🚨
Primary Delay 19.4 days stuck in "Scheduled"
⏱️
Total Delay 18.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
19.4d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
INVENTORY
🔍 Technician Findings
INVENTORY
⚠️ Problem Description
2025 Inventory Link to EBT Inventory Cycle Count: https://www.ebiotrack.com/cyclecount/index.php?location

Timeline

📋
▶
2 Work Order Created Nov 5, 11:12 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
4 Technician Assigned Nov 5, 12:17 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 5m
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-12-05T13:00:00.000+0000
🚨 16.0 business days
📅
Dispatch Scheduled by Matthew Bateman Dec 1, 5:12 PM
Scheduled For: 2025-12-04T13:00:00.000+0000
⏳ 3.8 business days
🔧
Status: Tech On Site by Chris Galasso Dec 4, 11:15 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 29d 10h
⏳ 1.1 business days
⏱️
▶
2 2x Labor Added Dec 6, 10:04 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Chris Galasso
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 10h, 0m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Dec 9, 12:16 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-248561

Bottlenecks

Scheduled
Duration: 19.4 business days (threshold: 2.0 business days)
Exceeded by 17.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Inventory
Branch
N/A
Technician
Chris Galasso
Scheduled
Dec 4, 8:00 AM
Created
Nov 5, 11:12 AM
Invoice #
SM-248561

Work Details (2)

Name Type Status Qty Amount Date
WL-03029189 Labor Open 8 $0.00 Dec 6, 10:04 AM
WL-03029190 Labor Open 8 $0.00 Dec 6, 10:04 AM

Details