Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Dec 9, 2025
✗ SLA Missed (1 biz days late)
🕐 Clock stopped: Completed (Dec 10, 2025)
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
21d
▶ Clock Running
Status: Scheduled
Nov 5 → Dec 9, 2025
21 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 9 → Dec 10, 2025
1 business day (counted)
Running total: 22 of ? biz days used
Created: Nov 5, 2025
Completed: Dec 10, 2025
Show SLA Clock Detail (7 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Nov 5 → Nov 5 |
Created |
▶ Running
|
0 |
0 |
| Nov 5 → Nov 5 |
Ready for Scheduling |
▶ Running
|
0 |
0 |
| Nov 5 → Nov 5 |
Assigned |
▶ Running
|
0 |
0 |
| Nov 5 → Dec 9 |
Scheduled |
▶ Running
|
21 |
21 |
| Dec 9 → Dec 9 |
Tech On Site |
▶ Running
|
0 |
21 |
| Dec 9 → Dec 9 |
Tech Off Site |
▶ Running
|
0 |
21 |
| Dec 9 → Dec 10 |
Tech On Site |
▶ Running
|
1 |
22 |
Coordinators
21.1 days
Over SLA
Created: Nov 5, 2025
Due: Dec 9, 2025
Completed: Dec 10, 2025 (on time)
⏱️
21.0d in Scheduled
Longest Stage
🔄
6 transitions
Status Changes
⚠️
20.0d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Todd Fogiel — scheduling delays attributed to technician, not coordinators
Visit 1
Dec 8, 2025
Visit 2
Dec 9, 2025
AI Analysis
Powered by OpenAI
Generating AI analysis...
🚨
Primary Delay
21.0 days stuck in "Scheduled"
⏱️
Total Delay
20.0 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
0.1d
/ 1.0d SLA
Scheduled
21.0d
/ 2.0d SLA
Tech Off Site
1.0d
/ 2.0d SLA
Tech On Site
0.6d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔧
Work Performed
inventory
🔍
Technician Findings
inventory
⚠️
Problem Description
2025 Inventory
Link to EBT Inventory Cycle Count:
https://www.ebiotrack.com/cyclecount/index.php?location
📅
WO-01313208 - Inventory - Germanton - Todd Fogiel Trunk Stock
Dec 8, 2025 8:00am – 5:00pm
Work Order: WO-01313208
Account: EMSAR HOUSE ACCOUNT
Customer Case Number:
Location: Todd Fogiel Trunk Stock
Address: 1571 Danube Dr, Germanton, NC 27019
Manufacturer:
Model #:
Serial #:
Contact Name:
Contact Phone:
Contact Email:
Due Date: 12/9/2025
Scheduled Date/Time: 2025-12-08 13:00:00
O
Timeline
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling, Assigned
To:
Assigned, Scheduled
Duration in Previous:
1h 4m, 0m
📅
Scheduled For:
2025-12-08T13:00:00.000+0000
🔧
From:
Scheduled, Tech On Site
To:
Tech On Site, Tech Off Site
Duration in Previous:
33d 8h, 0m
🔧
From:
Tech Off Site
To:
Tech On Site
Duration in Previous:
20h 34m
⏱️
✔️
From:
Tech On Site, Completed
To:
Completed, Closed
Duration in Previous:
5h 5m, 0m
📄
From:
Closed, Ready to Bill, Invoice Pending
To:
Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:
1d 12h, 0m
🧾
Invoice Number:
SM-248740
Bottlenecks
Scheduled
Duration: 21.0 business days (threshold: 2.0 business days)
Exceeded by 19.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Work Details (2)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03032358 |
Labor |
Open |
8 |
$0.00 |
Dec 9, 10:03 PM |
| WL-03032359 |
Labor |
Open |
8 |
$0.00 |
Dec 9, 10:03 PM |