Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313266 ↗ ServiceMax

VACUMETRICS CORP • Repair • PC

📍 Vacumetrics — 103 Old Colony Ave Unit 2R, East Taunton MA, 02718

Nov 5, 2025 → Nov 5, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 19, 2025
✓ SLA Met (9 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Nov 5, 2025)
0d
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Nov 5, 2025 Completed: Nov 5, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 5 → Nov 5 Created ▶ Running 0 0
Nov 5 → Nov 5 Assigned ▶ Running 0 0
Dispatch 0.0d
Billing 3.7d
✓ SLA Met
Dispatch
0.0 days
Billing
3.7 days
Over SLA
Created: Nov 5, 2025 Due: Nov 19, 2025 Completed: Nov 5, 2025 (14 days early)
📅
0.0 days Total Age
⏱️
3.7d in Ready to Bill Longest Stage
🔄
3 transitions Status Changes
⚠️
2.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 119 days old
🚨
Primary Delay 3.7 days stuck in "Ready to Bill"
⏱️
Total Delay 2.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready to Bill
3.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Purchased refurbished VS disply
📄 Description
VS SERIES PROGRAMMED DISPLAY

Timeline

📋
▶
4 Work Order Created Nov 5, 1:18 PM
Work Order Created → Labor Added → Technician Assigned → Status: Assigned
⏱️
Labor Added
Type: Labor
Status: Open
Qty: N/A
👷
Technician Assigned by Tami Dawe
Technician: a0hF0000003P94NIAS, VPD Bench
👷
Status: Assigned by Tami Dawe
From: Entered, Assigned, Completed, Closed
To: Assigned, Completed, Closed, Ready to Bill
Duration in Previous: 1m, 0m
⏳ 4.0 business days
📨
Status: Invoice Pending by Yecenia Campos Nov 10, 11:59 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 4d 22h
💰
Status: Invoiced by Yecenia Campos Nov 10, 12:16 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 17m
🚨 68.0 business days
🧾
Invoice Created Feb 20, 10:38 AM
Invoice Number: SM-246095

Bottlenecks

Ready to Bill
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
VPD Bench
Scheduled
N/A
Created
Nov 5, 1:18 PM
Invoice #
SM-246095

Work Details (1)

Name Type Status Qty Amount Date
WL-02997106 Labor Open - $1,118.00 Nov 5, 1:19 PM

Details