📍 St Francis Hospital — 2122 Manchester Expressway, Columbus GA, 31904
Nov 5, 2025 → Nov 11, 2025
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 13, 2025
✓ SLA Met (2 biz days early)
Active: 3 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 11, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
3d
▶ Clock Running
Status: Assigned
Nov 5 → Nov 11, 2025
3 business days (counted)
Running total: 3 of 5 biz days used
Created: Nov 5, 2025Completed: Nov 11, 2025
Business Days Used3 / 5
05d budget
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 5 → Nov 5
Created
▶ Running
0
0 / 5
Nov 5 → Nov 5
Ready for Scheduling
▶ Running
0
0 / 5
Nov 5 → Nov 11
Assigned
▶ Running
3
3 / 5
Dispatch0.0d
Coordinators3.7d
Billing0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.7 days
Over SLA
Billing
0.1 days
Created: Nov 5, 2025
Due: Nov 12, 2025
Completed: Nov 11, 2025 (1 days early)
📅
3.7 daysTotal Age
⏱️
3.6d in AssignedLongest Stage
🔄
5 transitionsStatus Changes
⚠️
3.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
2 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with minor delays
Invoiced • 119 days old
🚨
Primary Delay3.6 days stuck in "Assigned"
⏱️
Total Delay3.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
3.6d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
Per Keith fricke The only vendor I could find who would even entertain this request was PartsSource, and I just read their denial of this order due to an inability to source. That always means it is discontinued / obsolete. If you have any other ideas, I'm happy to help. Otherwise, this part in not procurable.
this was a customer supplied part from a spare parts bed
🔧Work Performed
replaced pt head right siderail tested bed functions and returned bed to service
🔍Technician Findings
pt head right siderail assembly shorting bed functions and needed to be replaced
⚠️Problem Description
Repair request by Kenneth Lancara:
pt right head siderail has a short need to be replaced
📄Description
FL28EX GoBed II
Timeline
📋
▶
2
Work Order Created Nov 5, 1:27 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Status: Assigned Nov 5, 2:12 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician:Kenneth Lancara
⏱️
Labor Added Nov 5, 9:14 PM
Type:Labor
Status:Open
Qty:2
💵
Expenses Added Nov 5, 9:26 PM
Type:Expenses
Status:Open
Qty:1
⏳3.3 business days
✔️
Status: Completed by Kenneth LancaraNov 11, 11:17 AM
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:5d 21h, 0m
⏳1.0 business days
📄
Status: Ready to Bill by Hannah ShawNov 12, 3:36 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 4h
📨
Status: Invoice Pending by Hannah ShawNov 12, 4:19 PM
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:42m, 0m
🧾
Invoice Created Nov 13, 10:49 AM
Invoice Number:SM-246360
Bottlenecks
Assigned
Duration: 3.6 business days (threshold: 4.0 business hours)