Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313274 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Lancaster — 105 Koser Rd, Lititz PA, 17543

Nov 5, 2025 → Nov 12, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (281 biz days early)
Active: 4 biz days
🕐 Clock stopped: Completed (Nov 12, 2025)
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Nov 5 → Nov 8, 2025
2 business days (counted)
Running total: 2 of ? biz days used
2d
▶ Clock Running
Status: Incomplete
Nov 8 → Nov 12, 2025
2 business days (counted)
Running total: 4 of ? biz days used
Created: Nov 5, 2025 Completed: Nov 12, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 5 → Nov 5 Created ▶ Running 0 0
Nov 5 → Nov 8 Scheduled ▶ Running 2 2
Nov 8 → Nov 12 Incomplete ▶ Running 2 4
Dispatch 0.1d
Coordinators 2.6d
Incomplete 2.0d (excluded)
Billing 1.3d
✓ SLA Met
Dispatch
0.1 days
Coordinators
2.6 days
Over SLA
Incomplete (excluded from total)
2.0 days
Billing
1.3 days
Over SLA
Created: Nov 5, 2025 Due: Dec 31, 2026 Completed: Nov 12, 2025 (414 days early)
📅
4.7 days Total Age
⏱️
2.6d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
1.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 119 days old
🚨
Primary Delay 2.6 days stuck in "Scheduled"
⏱️
Total Delay 1.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
2.6d / 2.0d SLA
Incomplete
2.0d
Closed
1.4d / 1.0d SLA
07e-Partial Project
1.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/07/2025 B.R

PARTS ISSUES EMAILED GSC HELP DESK


11/05/2025 RArnold - Dispatching to Bryan for SN#H2842645079F3 & H289206048A92  located at US MED in PA

🔧 Work Performed
FCO86600081
🔍 Technician Findings
N/A
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Nov 5, 1:34 PM
Work Order: WO-01313274
Type: FCO
Priority: PC
🗓️
▶
3 Status: Scheduled Nov 5, 2:01 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Bryan Rodriguez
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-11-05T13:00:00.000+0000
⏱️
▶
2 2x Labor Added Nov 5, 3:28 PM
2x Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 3, 0.016666666666667
⏳ 3.0 business days
⚠️
Status: Incomplete by Bryan Rodriguez Nov 7, 8:06 PM
From: Scheduled
To: Incomplete
Duration in Previous: 2d 6h
⏳ 2.5 business days
✔️
Status: Completed by Bryan Rodriguez Nov 12, 3:25 PM
From: Incomplete, Completed
To: Completed, Closed
Duration in Previous: 4d 19h, 0m
⏱️
▶
2 Labor Added Nov 13, 8:51 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 17h 29m
📄
Status: Ready to Bill by Timothy Amburgey Nov 13, 4:34 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 39m
💰
Status: Invoiced by Josh Longway Nov 14, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 26m
🚨 14.0 business days
🧾
Invoice Created Dec 5, 12:07 PM
Invoice Number: SM-246641

Bottlenecks

Scheduled
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 5.0 business hours
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Bryan Rodriguez
Scheduled
Nov 5, 8:00 AM
Created
Nov 5, 1:34 PM
Invoice #
SM-246641

Work Details (5)

Name Type Status Qty Amount Date
WL-02997344 Labor Open 0.016666666666667 $155.00 Nov 5, 3:28 PM
WL-02997345 Labor Open 3 $237.50 Nov 5, 3:28 PM
WL-02997350 Labor Open 3 $237.50 Nov 5, 3:30 PM
WL-02997351 Labor Open 0.016666666666667 $155.00 Nov 5, 3:31 PM
WL-03005770 Labor Open 0.016666666666667 $76.00 Nov 13, 8:51 AM

Details