Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313290 ↗ ServiceMax

HIGI LLC • Repair • P4

📍 Cub Pharmacy #1657 — 20250 Heritage Drive, Lakeville MN, 55044

Nov 5, 2025 → Nov 7, 2025

🟡 At Risk
P4
SLA Clock
4 business days from creation · Target: Nov 12, 2025
✓ SLA Met (3 biz days early)
Active: 0 biz days
Paused: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Nov 6, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: L2 Screening
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts
Nov 5 → Nov 6, 2025
1 business day (not counted)
▶ Clock Running
Status: Ready for Scheduling
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
0d
▶ Clock Running
Status: Scheduled
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
Created: Nov 5, 2025 Completed: Nov 6, 2025
Business Days Used 0 / 4
0 4d budget
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Nov 5 → Nov 5 Created ▶ Running 0 0 / 4
Nov 5 → Nov 5 L2 Screening ▶ Running 0 0 / 4
Nov 5 → Nov 6 Awaiting Parts ⏸ Paused 1 —
Nov 6 → Nov 6 Ready for Scheduling ▶ Running 0 0 / 4
Nov 6 → Nov 6 Assigned ▶ Running 0 0 / 4
Nov 6 → Nov 6 Scheduled ▶ Running 0 0 / 4
Nov 6 → Nov 6 Tech On Site ▶ Running 0 0 / 4
Dispatch 0.2d
Material Management 1.5d
Coordinators 0.5d
Field Work 1.6d
Billing 1.0d
✓ SLA Met
Dispatch
0.2 days
Material Management
1.5 days
Coordinators
0.5 days
Field Work
1.6 days
Over SLA
Billing
1.0 days
Created: Nov 5, 2025 Due: Nov 11, 2025 (114 days overdue)
📅
2.6 days Total Age
⏱️
1.6d in Completed Longest Stage
🔄
10 transitions Status Changes
⚠️
0.6d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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On Track
10-Invoiced • 119 days old
🚨
Primary Delay 1.6 days stuck in "Completed"
⏱️
Total Delay 0.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
1.5d / 3.0d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
0.4d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
1.6d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.8d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/6/25 RS This unit was serviced today. The site had a power outage and the PC needed to be turned on and the top monitor needed to be turned on. New PC not needed. Key was available at site already. No key needed. UPS is delayed in shipping parts due to crash in Louisville. This WO will be in serviced status until parts can be received within ServiceMax.


Unit is fully functional at this time. No follow up needed.

🔧 Work Performed
11/6/25 Traveled to site Turned on PC and top screen power buttons Confirmed that they have the kiosk key Showed pharmacist how to open the cabinet and press power button and location of power button on top monitor Tested unit Notified L2 that PC not needed at this time
🔍 Technician Findings
PC needed to be powered on
⚠️ Problem Description
Tech will be sent a PC for replacement. Tech must replace all parts of the PC kit. Regardless if PC is installed or not you must contact Level 2 support while onsite to verify errors as well as update portal and ServiceMax for used or unused PC parts Tech will be sent Key to Kiosk Please order key and give to pharmacy after service is complete*** Use this password to access the kiosk: ARWJ%FMP If swapping out a PC, you would use: miker0me0g0lfech0 There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational. **ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄 Description
Kiosk

Timeline

📋
Work Order Created Nov 5, 2:01 PM
Work Order: WO-01313290
Type: Repair
Priority: P4
🔍
Status: L2 Screening by Kimberly Hardison Nov 5, 2:59 PM
From: Entered
To: L2 Screening
Duration in Previous: 57m
📦
▶
2 Parts Requested Nov 5, 3:22 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Emmanuel Morales
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 23m
📅
Status: Ready for Scheduling by Jacob Jones Nov 6, 9:45 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 18h 23m
👷
▶
3 Technician Assigned Nov 6, 10:47 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 1h 1m, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-11-11T16:00:00.000+0000
📦
▶
2 Parts Requested Nov 6, 11:40 AM
Parts Requested → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
📅
Dispatch Scheduled by Charles Ramen Nov 6, 1:10 PM
Scheduled For: 2025-11-11T14:00:00.000+0000
📅
Dispatch Scheduled by Ronnie Salone Nov 6, 1:17 PM
Scheduled For: 2025-11-06T18:45:00.000+0000
📅
▶
2 Dispatch Scheduled Nov 6, 1:58 PM
Dispatch Scheduled → Status: Tech On Site
🔧
Status: Tech On Site by Ronnie Salone
From: Scheduled
To: Tech On Site
Duration in Previous: 3h 11m
🚗
▶
2 3x Travel Added Nov 6, 2:15 PM
3x Travel Added → Status: Completed
✔️
Status: Completed by Ronnie Salone
From: Tech On Site
To: Completed
Duration in Previous: 17m
⏳ 2.0 business days
🏁
Status: Closed by Ronnie Salone Nov 7, 6:33 PM
From: Completed
To: Closed
Duration in Previous: 1d 4h
⏳ 1.7 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 10, 11:13 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 16h
💰
Status: Invoiced by Timothy Amburgey Nov 10, 12:43 PM
From: Ready to Bill, Invoiced
To: Invoiced, Invoice Pending
Duration in Previous: 1h 29m, 0m
⏳ 1.0 business days
📋
▶
2 Status: 10-Invoiced Nov 11, 4:29 PM
Status: 10-Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-246110

Bottlenecks

Completed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.4 business hours

🔗 Related Artifacts

📦
Parts Order 00084826
Closed
📦
Parts Order 00084887
Closed

ℹ️ Work Order Details

Status
10-Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Ronnie Salone
Scheduled
Nov 6, 2:00 PM
Created
Nov 5, 2:01 PM
Invoice #
SM-246110

Work Details (4)

Name Type Status Qty Amount Date
WL-02998425 Expenses Open 1 $0.00 Nov 6, 11:40 AM
WL-02998614 Travel Open 30 $0.00 Nov 6, 2:15 PM
WL-02998615 Labor Open 0.5 $0.00 Nov 6, 2:15 PM
WL-02998616 Labor Open 0.25 $0.00 Nov 6, 2:15 PM

Details