Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313361 ↗ ServiceMax

GCX Medical • Annuity Revenue • PC

📍 GCX Healthcare Solutions — 3875 Cypress Drive, Petaluma CA, 94954

Nov 5, 2025 → Nov 5, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 7, 2025
✓ SLA Met (2 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Nov 5, 2025)
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Nov 5, 2025 Completed: Nov 5, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 5 → Nov 5 Created ▶ Running 0 0
Nov 5 → Nov 5 Ready for Scheduling ▶ Running 0 0
Nov 5 → Nov 5 Scheduled ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.0d
Billing 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Billing
0.3 days
Created: Nov 5, 2025 Due: Nov 7, 2025 Completed: Nov 5, 2025 (2 days early)
📅
0.0 days Total Age
⏱️
2.4d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
1.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 119 days old
🚨
Primary Delay 2.4 days stuck in "Closed"
⏱️
Total Delay 1.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
0.0d / 2.0d SLA
Closed
2.4d / 1.0d SLA
Invoice Pending
0.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Medical Advent Nosecone Annuity - Week 1 (10/27/25 - 10/31/25)
🔍 Technician Findings
GCX Medical Advent Nosecone Annuity - Week 1 (10/27/25 - 10/31/25)
⚠️ Problem Description
GCX Medical Advent Nosecone Annuity - Week 1
📞 Call Description
GCX Medical Advent Nosecone Annuity - Week 1

Timeline

📋
▶
7 Work Order Created Nov 5, 3:47 PM
Work Order Created → Status: Ready for Scheduling → Labor Added → Technician Assigned → Dispatch Scheduled → Status: Scheduled → Status: Completed
📅
Status: Ready for Scheduling by Allison Belyea
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: N/A
👷
Technician Assigned by Allison Belyea
Technician: a0h8Y00000HmSKlQAN, Allison Belyea
📅
Dispatch Scheduled by Allison Belyea
Scheduled For: 2025-11-05T18:00:00.000+0000
🗓️
Status: Scheduled by Allison Belyea
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1m
✔️
Status: Completed by Allison Belyea
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
👷
Technician Assigned by Allison Belyea Nov 6, 12:17 PM
Technician: a0h5A00000GbkeQQAR, Fady Messak
📄
Status: Ready to Bill by Diane Patton Nov 7, 11:49 AM
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 1d 19h, 0m
💰
Status: Invoiced by Diane Patton Nov 7, 2:00 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 10m
⏳ 2.0 business days
🧾
Invoice Created Nov 10, 4:34 PM
Invoice Number: SM-246004

Bottlenecks

Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Annuity Revenue
Branch
N/A
Technician
Fady Messak
Scheduled
Nov 5, 1:00 PM
Created
Nov 5, 3:47 PM
Invoice #
SM-246004

Work Details (1)

Name Type Status Qty Amount Date
WL-02997399 Labor Open - $14,286.00 Nov 5, 3:48 PM

Details